Boston Tech Jobs and Startup Jobs

31

Application Support Engineer

MineralTree
Cambridge
2 days ago
+23
As an Application Support Engineer at MineralTree you will have the opportunity to provide technical guidance internally in this newly created role due to growth. In this dynamic position you will have the opportunity to wear many hats. Attention to technical detail is as important as being personable with your internal customers. On any given day job responsibilities can range from internal high level technical support activities, ad-hoc operations support, data analysis, process and procedure documentation and project coordination.

Tier 1 Support Engineer, Boston

Privitar
Greater Boston Area
3 days ago
+22
The Tier 1 Technical Support Representative is the key, front-line support position, and the “eyes & ears” for the company, responsible for managing the relationship with our most valuable asset, our customers. The Technical Support Representative assists customers in resolving open issues; they help customers to achieve success through best-practice guidance and they help customers to achieve a high level of satisfaction with Privitar solutions and our customer support services. The position combines overseeing the rapid response to customer inquiries, handling enhancement requests, and analyzing common issues.

Operations Support Engineer

DraftKings
Greater Boston Area
3 days ago
+32
DraftKings is growing quickly and we’re looking for an Operations Support Engineer to help our growing engineering team in the operational support of existing and new software systems. This position represents a ground floor opportunity to become an integral part of our technology team. You will be responsible for the day to day support for all the technologies and processes for your team, enabling the successful operation of the business. This position will play an integral role in improving, expanding, and maintaining our software and infrastructure. The OSE works closely with other departments, particularly in engineering and customer experience, to address issues in production and operational development requests. You will also be the subject matter expert for monitoring your team’s services, ensuring continuous stability, high quality and the timely provision of the team’s deliverables. This is a high impact role, responsible for ensuring best-in-class operational support for our software.

Software Engineering Manager, Data Science

Desktop Support Technician

Manager, Brand and Customer Insights

Senior Technical Support Manager

Toast
Greater Boston Area
3 days ago
+50
Toast is seeking a Senior Technical Support Manager to join the Support organization. Working with the Director of Technical Escalation Management, this role will assist in developing and executing objectives regarding meeting key service levels, employee and team leadership development, and operational efficiencies. As an integral member of the Support leadership team, this role is responsible for the strategic direction and direct oversight of team managers of Tier 2 technical support operations. This role is responsible for alignment and optimization of the escalation processes with our internal, and partner, Tier 1 support team.

Manager, Data Insights

Payments Strategy Director

IT Help Desk Analyst

Head of Data Modeling and Analysis

MassMutual
Greater Boston Area
4 days ago
+13
Our ideal Technical Strategic Manager has advanced knowledge of application, data, and infrastructure disciplines. You’ll use your skills to implement data strategies, build data flows, and develop conceptual solutions for our data management practice. You will lead a team of experienced individuals and direct on-shore & off-shore resources. You’re capable of working independently and communicating effectively to provide feedback on policies, procedures, processes, and standards. The team culture of working collaboratively, cross-functionally, using old and new technologies combined with the work/life balance provided by MassMutual are core reasons people enjoy working on the Data Engineering team at MassMutual.

Director of Data Management & Delivery Operations

Head of Core Data Platform

Director of International Field Data Solutions

Indigo
Greater Boston Area
4 days ago
+21
 Indigo is expanding its international presence to countries throughout the world. In order to make this possible, we need a new leader within Field Data Solutions to meet the needs of these markets and ensure we’re moving towards global standards for field data collection and usage. In this role you will represent the needs of each of market and help define their strategy for capturing field level agronomic or conditional information by deploying new solutions (e.g. drones, machinery, sensors, apps, etc). As part of the Field Data Solutions and broader Geo-Innovation team, you will represent our vision and value add across the world. Eventually you will hire a team of in-market employees to run operations locally.

Data Analyst Experience Manager

DataRobot
Greater Boston Area
4 days ago
Identify and prioritize product opportunities and problems for Data Analysts. Validate urgent problems with customer feedback and competitor research. Create product positioning and journey maps for the Analyst role. Create and manage the voice-of-customer into product roadmap planning. Build use case scenarios for Analysts resulting in problem-based requirements. Work with marketing, product, and R&D teams to provide consultation and guidance on Analyst use cases. Ensure product launch plans appropriately factor in Analyst requirements. Maintain deep awareness of Analyst focused products available in industry.

Director of Data Science Experience

Director of Data Science Product

Director of AI Risk Management

Director of Data Science, Customer Experience

Director of AI Governance

Data Engineering Experience Manager

Director of Time Series Data Science

Load 4 more jobs8 jobs at DataRobot

Associate Director, Data Science (with Consumer Ma…

Humana Studio_h
Greater Boston Area
4 days ago
+47
The Associate Director, Data Science develops, maintains, and collects structured and unstructured data sets for analysis and reporting. Creates reports, projections, models, and presentations to support business strategy and tactics. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates.

AI Implementation Manager (Data Scientist Manager - Consumer Analytics)

Actuary, Market Support - Employer Group Market Risk Management

Lead Data Scientist - Deep Learning

Support Engineer

Acquia
Greater Boston Area
4 days ago
+20
We need smart, focused and determined individuals who have a proven ability to listen, read between the lines, and diagnose and solve problems efficiently. You get to advise Acquia customers on how to get the most from Acquia products and guide them through issues from site launches to "there's a module for that" scenarios. You’ll be part of a close-knit, tenured team of professionals helping customers all over the globe overcome obstacles and resolve issues related to their websites. It’ll be important to develop and maintain excellent customer relationships, work with Acquia’s team of top Drupalists to consult or resolve issues, and contribute to making Acquia and Drupal even more awesome. Maybe even inspire a little crazy!

Machine Learning Manager

PathAI
Greater Boston Area
5 days ago
+21
The Machine Learning team at PathAI is rapidly growing, with members tackling a wide range of computational pathology problems. These include cutting edge applications of machine learning to clinical prediction tasks, development and application of deep learning-based medical image processing systems, and ongoing medical device development work. Tackling these challenging problems requires well-designed & well-implemented machine learning pipelines. We have built a comprehensive machine learning platform, specialized for computation pathology. It provides us user-friendly tooling for automating model exploration, training, and deployment. In parallel, we are continuously improving our machine learning platform and infrastructure, to increase efficiency, robustness, flexibility and automation. 

Director of Data Science

Cogito
Greater Boston Area
5 days ago
+31
The Director of Data Science is responsible for the strategy and execution for our data science team. He or she is passionate about pushing the boundaries of our understanding of human behavior by using novel, longitudinal data streams to describe and define new aspects of human communication and impression formation.  This role will lead a team of data scientists, analysts and engineers, and will seek to answer product-discovery research questions using data-driven analysis and modeling approaches. In addition, the team creates dashboards to drive real-time understanding of conversational dynamics. Furthermore, this role is responsible for the security and maintenance of our data lake and supporting data access tools, which is the backbone of our data science capabilities. 

Director, Business Analytics

Skillsoft
Greater Boston Area
1 week ago
+27
Exploit the value of enterprise information and gather insights about how our businesses are performing, and how they can improve - identify opportunities for further growth. Lead monitoring and analysis for various functional performance. Work with functional leads to maintain a portfolio of performance measures that help us monitor and improve performance. Partner with functional and GTM leads to tease out the 'so what' from the data, and help frame the 'what do we do from here' storylines with a focus toward business strategy and results. Identify growth opportunities, evaluate their potential impacts, and assess the level of effort needed to implement each initiative in order to maximize Skillsoft's ROI. Uncover deep insights about learner and customer engagement and collaborate with product, customer success and marketing to increase the engagement points for our users. Analyze retention, and its main drivers – develop strategies to increase retention and upgrades across the various customer and GTM segments. Financial modeling and forecasting – understand drivers of revenue and order intakes, LTV and CAC for learners and clients, and leverage those insights to extend the LTVs and lower the CACs. Drive the development of Skillsoft's analytics tools and practices - emerging analytical approaches, skills and technologies. Manage 2-4 business analysts and be responsible for their development, efforts and outputs.

Director of Engineering - Data/BI

Hopper
Greater Boston Area
1 week ago
+35
We’re looking for a data-savvy individual to join our Engineering team to design and build a data environment that is robust, high-quality, and blazingly performant. You’ll work with a highly skilled and motivated team. Your efforts and expertise will have a direct impact on framing and solving some of the most challenging problems in mobile commerce at a scale and complexity that few organizations can match. You care deeply about formalism & correctness; you have strong software and data modeling skills. Data is at the core of what we do at Hopper, both in providing data-driven travel advice to our users, and in analyzing our user behavior to improve the product experience and enable us to best manage our business.

Technical Operations Supervisor

Bullhorn
Greater Boston Area
1 week ago
+52
As Bullhorn’s Technical Operations Supervisor (Internally known as Tier III Support Engineering Supervisor), you will be responsible for a team that serves as the highest point of escalation for our clients in resolving the most complex technical and application-related inquiries. You will function as the leader of a crossroads group between various internal teams (engineering, development, support, professional services, sales engineering), ensuring that issues are solved efficiently and to the satisfaction of our customers. You will also be responsible for public communication around product maintenance, and application-impacting events.

Technical Support Engineer Boston

WhiteSource
Greater Boston Area
1 week ago
+26
Our WhiteSource Customer Support team located in Boston is expanding. We are looking for a talented Technical Support Engineer passionate about tackling the 21st century challenges surrounding security and compliance associated with the use of open source software. The ideal candidate is innately curious and has high aptitude for quickly learning the leading-edge technologies used in today’s SDLC practices. In addition to knowing WhiteSource’s offerings inside out, our Technical Support Engineers are excellent communicators, relentless about getting things done, out-of-the-box thinkers and masters of prioritization.

Manager, E-Commerce Analytics

Chewy
Greater Boston Area
1 week ago
+35
The Chewy Ecommerce Analytics team is looking for an experienced Manager, Ecommerce Analytics. In this role, you’ll lead a team of talented analysts aligned with product teams, helping the Ecommerce org improve conversion rate and customer experience, measure our impact and prioritize the right work through analysis, reporting/dashboarding, experimentation and tagging.

Associate Director, E-Commerce Analytics

Senior Enterprise Support Specialist

Grubhub
Greater Boston Area
1 week ago
+29
As a Senior Enterprise Support Specialist you will support the LevelUp platform for end users, merchants, partners, and internal teams. This role will provide the opportunity to own and master specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team. Senior agents provide first line support, acting as experts and mentors within the team. Senior Enterprise Support Specialists provide escalated support, acting as experts at large.

Enterprise Support Specialist - Night Shift

Senior Director of Research

BHE
Greater Boston Area
1 week ago
+23
We are currently accepting applications for a Senior Director of Research who will provide leadership on scientific methods and applications in a variety of areas, including outcomes research, epidemiology, and data science. This is a key position that reports to company leadership and leverages BHE’s partnerships with data organizations and academic experts.

Engineering Tech Lead

Tamr
Greater Boston Area
1 week ago
+33
We are seeking an outstanding engineering tech lead interested in building products that solve customer problems, ranging from back-end data processing and machine learning, to front end presentation and dashboarding. This is an opportunity to build enterprise software that solves the most time-consuming, manually intensive problem in data science: enriching, curating, and preparing data. Working with very strong colleagues, you will lead a team and help design and implement creative solutions to problems in microservice applications, data pipelining, distributed computing, large-scale computing, interactive-response-time processing, and system architecture.

Application Support Engineer

Vestmark, Inc.
Greater Boston Area
1 week ago
+40
As a Morning Ops Customer Engineer on our Production Support Level 2 team, you will be responsible for developing an in-depth technical understanding of the VestmarkOne platform, with a focus on our nightly processing cycle. Your goal will be to use that knowledge to respond to overnight issues with urgency to prevent SLA violations and ensure smooth processing flow for our clients. This position requires strong troubleshooting, technical, organizational, and communication skills. The Customer Engineer will work both independently and in collaboration with peers and others, to analyze, research, and resolve issues in an efficient manner. In addition to issue recovery, essential aspects of this role involve root cause identification, documentation of issue recovery procedures, and cross training others to help improve issue prevention. You will utilize several tools (database, client configs, logs, etc) to collect a picture of the problem and identify the solution.

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