Boston Tech Jobs and Startup Jobs

20

HELP DESK ADMINISTRATOR

HPR
Greater Boston Area
3 hours ago
+29
Due to our exciting and rapid growth, HPR is seeking a Help Desk Administrator to help us provide world-class customer service. This is a new and highly visible role that will be supporting our global support operations from the Needham, MA office. This role requires a unique blend of skills including the ability to multi-task, strong interpersonal skills, tact, assertiveness, and a whatever-it-takes attitude.

Operations Support Engineer

DraftKings
Greater Boston Area
1 day ago
+27
DraftKings is growing quickly and we’re looking for an Operations Support Engineer to help our growing engineering team in the operational support of existing and new software systems. This position represents a ground floor opportunity to become an integral part of our technology team. You will be responsible for the day to day support for all the technologies and processes for your team, enabling the successful operation of the business. This position will play an integral role in improving, expanding, and maintaining our software and infrastructure. The OSE works closely with other departments, particularly in engineering and customer experience, to address issues in production and operational development requests. You will also be the subject matter expert for monitoring your team’s services, ensuring continuous stability, high quality and the timely provision of the team’s deliverables. This is a high impact role, responsible for ensuring best-in-class operational support for our software.

Operations Support Engineer

Desktop Support Technician

Senior Technical Support Engineer

Carbon Black
Greater Boston Area
2 days ago
+52
We are looking for a Senior Technical Support Engineer that is hard-working and committed to customer success. The Senior Technical Support Engineer (Sr. TSE) should be comfortable living in both the Support and Engineering environments; translating internal Engineering-speak into clear concise directions for customers and vice-versa. The Sr. TSE will field queries via phone, email and web portal of the CRM solution. Queries will range in

Dental Technical Support Specialist

Formlabs
Somerville
2 days ago
+16
Be the first point of contact for our dental users to teach our printing technology, identify problems, and create solutions. Communicate and provide these solutions with Formlabs users through phone, email, or chat. Translate technical concepts into clearly-documented, actionable steps for users. Print, print, print - and we don’t mean 2D or paper jam errors.

IT Support

Technical Support Specialist 2

Toast
Greater Boston Area
4 days ago
+45
Toast is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate. You will be working with Toast customers, as a second tier support agent over the phone and via email, to ensure that they are successful using the Toast POS at their restaurant. You will be an important part of the Toast Customer Success Team as you help deliver on our mission to enable our community of restaurateurs to delight their guests, do what they love, and thrive.

Technical Support Specialist

SmartSense by Digi
Greater Boston Area
4 days ago
+36
· Respond to help desk services requests. · Create, assign and/or complete helpdesk work tickets. · Install hardware and software applications. · Administrate printer/copier/fax. · Troubleshoot workstation/network issues using basic Windows, Apple, and networking tools. · Participate in an on call rotation. · Utilize multiple tools and application to accomplish daily tasks. · Work as point person with vendors as related to break fix issues. · Other duties & projects as assigned by Manager.

Enterprise Support Quality Assurance Lead

Grubhub
Greater Boston Area
5 days ago
+29
The Quality Assurance Lead manages the Enterprise Support department’s Quality Assurance team (3 to 4 agents) and reports to the Director of Enterprise Support. All members of the QA team serve as graders; the Lead additionally serves as the team’s escalation point and “tiebreaker” for grade disputes. The QA Lead is also responsible for rolling out new scorecards and reports. In addition to participating in running individual trainings, the Lead ensures the department has the appropriate overall balance of QA onboarding trainings and refreshers as well as peer-to-peer/leadership feedback trainings and refreshers. They guide/mentor QA Coordinators in their duties, and agents in ticket quality. The QA Lead will keep up to date with Maestro platform updates/changes and report these to the team, as well as serve as the main contact for the Maestro team. Also, grading tickets, duh! Must love cats.

Enterprise Senior Team Lead

Enterprise Support Manager

Senior Enterprise Support Manager

Enterprise Support Specialist - Weekend Shift

Enterprise Support Specialist - Night Shift

Enterprise Support Specialist - Weekend Shift (Bilingual)

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CRM Loyalty Strategy Support Manager I

Peapod Digital Labs
Greater Boston Area
6 days ago
+17
The CRM Loyalty Strategy Support manager will be the main DiPLA contact for the brands to help build, execute and maintain their personalized marketing strategies by providing thought leadership on strategy as well as liaising on execution and analytical support.

Support Coordinator

Acquia
Greater Boston Area
6 days ago
+20
Work with a broad customer base consisting of non-profits, educational institutions, governmental bodies, and Fortune 500 companies around the world. Use advanced problem-solving to resolve complex challenges in real time across a number of technical domains. Collaborate across the Support organization and other internal teams to provide the best possible outcomes to meet client need. Create and implement communications to meet the technical needs of a global audience.

Expert Support Specialist

Teikametrics
Greater Boston Area
1 week ago
There has never been a more exciting time to join Teikametrics, the leading Retail Optimization Platform (ROP) for sellers. We are obsessed with helping sellers optimize for profitability. We optimize billions of transactions for thousands of entrepreneurs around the world selling on Amazon and other marketplaces. The Teikametrics ROP uses proprietary econometrics and machine-learning data models packaged in a simple SaaS interface. We combine

Logistics Support Member

Embark Veterinary
Greater Boston Area
1 week ago
+17
Embark Veterinary is seeking part-time Logistics Support Members. Logistics Support Members will support the logistics and fulfillment team with the management and execution of Embark Vet’s operational flow. They will carry out a variety of tasks, including inventory assembly, order fulfillment, managing the receipt and processing of incoming goods. Your primary responsibility is to assist the logistics team by delivering a fast and efficient operational service.

Product Support Specialist

Ellevation Education
Greater Boston Area
1 week ago
+43
We are looking for our next Product Support Specialist to join in our mission to provide top-notch support to our partners. The Product Support team works closely with educators, administrators, and other district stakeholders to help students succeed. We listen, teach, problem-solve, and think critically to ensure that our partners are able to maximize their use of Ellevation. As a team, we work every day to build efficiencies and scale our knowledge for our growing user base. We are looking for:

IT Support Specialist

edX
Cambridge
1 week ago
+35
You’ll be the primary point of contact for IT support related matters at edX. This will involve in-person, support ticket, and occasional phone based support as needed to keep our company running. You’ll work closely with members of the IT, Business Systems, and DevOps teams to escalate and resolve issues. You’ll build relationships with new hires when you on-board them and support them throughout their tenure at edX. You’ll continually learn new things and provide strategic feedback to IT management about what’s happening on the ground based on end-user needs and support trends.

Technical Support Specialist

3Play Media
Greater Boston Area
2 weeks ago
+27
You will interact directly with customers (through Zendesk) to hunt down solutions to their problems, to inform our product roadmap, and to assist with scaling our Support operations for substantial growth. Toward these ends, you will work closely with all of our departments, especially the development team, our account managers and our sales staff. The ideal candidate will be an excellent communicator and patient problem solver, and will thrive in a fast-paced environment where task-switching is often required. They will also be eager to learn about our complex and ever-changing product offering. If you like getting to the root of a technical problem, this may be the right job for you.

Technical Support Engineer

Rapid7
Greater Boston Area
3 weeks ago
+24
The Technical Support Engineer provides world-class support to a wide range of security minded people and their companies. Ultimately, the support engineer will use their expertise and knowledge to help solve security challenges in the real world. Our support engineers thrive on excellent knowledge of security and vulnerability management along with an unmatched thirst to rapidly learn the newest technologies in our changing world.

Technical Support Engineer

Nuance
Greater Boston Area
3 weeks ago
+40
The Technical Support Engineer is responsible for supporting all Worldwide Enterprise Support Customers on Dragon Products and Dragon SDK.  This role requires that you work closely with Enterprise Customers, the Engineering team, the product management team, and peers to ensure that product defects are addressed, tested, and resolved in an expedient manner.  In addition to supporting the Enterprise Customers, you will also be responsible for working very closely with the Sykes Tier 1 support teams to handle escalations from the retail queue which conducts support Worldwide for Retail customers.  This role requires that the team hits individual and overall Customer Satisfaction goals to maintain our WW CSAT levels of 95%.

Customer Support Specialist (Afternoons/Evenings)

Punchbowl
Greater Boston Area
3 weeks ago
+17
At Punchbowl, the gold standard in online invitations, customer service is in our DNA. We believe that every customer interaction is an opportunity to make a lasting impression. We’re looking for a full-time Customer Support Specialist to join our amazing customer support team to provide coverage in the afternoon, evenings, and some weekend hours. This is a hands-on position that will give you the opportunity to be involved in the day-to-day

Technical Support Engineer

PrismHR
Greater Boston Area
1 month ago
Primary responsibilities are to assist our customer users with questions and issues pertaining to the technical aspect of our software product. This includes resolving PrismHR product software support requests, troubleshooting PrismHR product software issues, replicating scenarios for developers to address, in-house testing of software, reading Unidata and Javascript code, and making data edits. Occasionally train customers on components of the system. 

Technical Support Specialist

EditShare
Watertown
1 month ago
EditShare makes Linux and Windows-based servers for multimedia production and our customers vary widely within the TV, film, and broadcast industries. We are seeking a talented, clever, and personable Technical Support Specialist to join our team in Boston. In this role, you should be comfortable talking to customers about their media production workflows as well as troubleshooting Mac, Windows and Linux systems to resolve technical problems. There will be many opportunities for you to learn more about the industry and improve your system administration skills.

Field Service Technician

XL
Greater Boston Area
1 month ago
+10
Full-time position split between XLH’s Boston office or a regional home office, and outside partners and locations. Average 75% travel (varies from 25% to 100% travel per month). Travel onsite to third party locations to diagnose and troubleshoot hybrid subsystems, and perform onsite vehicle repair and hybrid component installation work. Support quality assurance activities and tracking. Document repair work using XL Hybrids cloud-based data system, issue Repair Orders, and issue RMA requests. Track metrics on service activities. Conduct quality control on assembly, service and product fitment during field visits  – communicate potential issues back to Engineering. Assist in building/refining process around technical service documentation. Assist with parts RMA process, and designing and implementing technical training methodology.

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