Boston Tech Jobs and Startup Jobs

18

Application Support Specialist

Formlabs
Somerville
4 hours ago
+16
The right person for this role excels at troubleshooting, masters new technology quickly, is great at documentation, and enjoys interacting directly with users to ensure they are successful. Do you thrive on understanding complex problems ranging over multiple systems? Would you like to interact with every part of our business and make a significant difference for Systems, Sales, Channel, Finance, Logistics, Manufacturing, Marketing, and other teams? 

Senior Technical Support Engineer

VMware Carbon Black
Greater Boston Area
4 days ago
+59
We are looking for a Senior Technical Support Engineer that is hard-working and committed to customer success.  The Senior Technical Support Engineer (Sr. TSE) should be comfortable living in both the Support and Engineering environments; translating internal Engineering-speak into clear concise directions for customers and vice-versa.  This is an excellent opportunity to join a dynamic and fun Technical Support team. You will have significant career growth and opportunity with a company that has grown 100% year over year for the past three years!

Response Center Analyst - Tier I

Interactions
Greater Boston Area
4 days ago
+23
The Response Center Analyst - Tier I is a member of the Interactions Response Center Team, and is responsible for comprehensive Incident Management, as well as initial diagnosis and basic issue remediation. The Response Center Analyst - Tier I works in concert with the Interactions Response Center Tier 2 team, as well as other Interactions technical teams, to provide a seamless support experience for Interactions’ Clients.

Associate Technical Support Engineer (Boston)

WhiteSource
Greater Boston Area
4 days ago
+26
In this role, you will provide support services to WhiteSource customers and prospects, assist with license resolution queries, troubleshoot, reproduce and devise workarounds to customer issues as well as escalating complex issues to senior staff and other departments.

Level 1 Technical Support Engineer, Boston

Privitar
Greater Boston Area
5 days ago
+22
The Tier 1 Technical Support Representative is the key, front-line support position, and the “eyes & ears” for the company, responsible for managing the relationship with our most valuable asset, our customers. The Technical Support Representative assists customers in resolving open issues; they help customers to achieve success through best-practice guidance and they help customers to achieve a high level of satisfaction with Privitar solutions and our customer support services. The position combines overseeing the rapid response to customer inquiries, handling enhancement requests, and analyzing common issues.

Operations Support Engineer

DraftKings
Greater Boston Area
5 days ago
+46
DraftKings is growing quickly and we’re looking for an Operations Support Engineer to help our growing engineering team in the operational support of existing and new software systems. This position represents a ground floor opportunity to become an integral part of our technology team. You will be responsible for the day to day support for all the technologies and processes for your team, enabling the successful operation of the business. This position will play an integral role in improving, expanding, and maintaining our software and infrastructure. The OSE works closely with other departments, particularly in engineering and customer experience, to address issues in production and operational development requests. You will also be the subject matter expert for monitoring your team’s services, ensuring continuous stability, high quality and the timely provision of the team’s deliverables. This is a high impact role, responsible for ensuring best-in-class operational support for our software.

Product Support Specialist

Ellevation Education
Greater Boston Area
6 days ago
+43
We are looking for our next Product Support Specialist to join in our mission to provide top-notch support to our partners. The Product Support team works closely with educators, administrators, and other district stakeholders to help students succeed. We listen, teach, problem-solve, and think critically to ensure that our partners are able to maximize their use of Ellevation. As a team, we work every day to build efficiencies and scale our knowledge for our growing user base. We are looking for:

Support Coordinator

Acquia
Greater Boston Area
1 week ago
+20
Work with a broad customer base consisting of non-profits, educational institutions, governmental bodies, and Fortune 500 companies around the world. Use advanced problem-solving to resolve complex challenges in real time across a number of technical domains. Collaborate across the Support organization and other internal teams to provide the best possible outcomes to meet client need. Create and implement communications to meet the technical needs of a global audience.

Support Engineer

Support Engineer

Panorama Education
Greater Boston Area
1 week ago
+47
Join the Engineering team as a Support Engineer, specializing in helping our clients and colleagues get the most value out of Panorama’s Platform. Work closely with our Client Success team to solve the challenges of implementing Panorama in a variety of districts. Get your hands dirty debugging underlying technical problems. Learn the ins and outs of our product to not only provide technical guidance but to help coach and teach teammates who are learning the product as well. Help our growing support team measure, understand, and optimize our existing engineering support process. Identify and prioritize tools and features to make using Panorama easier and more effective for all of our clients. Assist with the implementation of application monitoring and alerting to better serve our internal and external clients.

Support Engineer

CircleCI
Greater Boston Area
1 week ago
As a Support Engineer, you are responsible for providing world-class post-sales technical leadership to our client base. Working directly with customers, the authority on both the CircleCI platform and continuous integration and deployment as a general practice will fall on you. Finally, as part of the Customer Engineering organization, you will have the opportunity to work directly with our Product Management, Engineering, Customer Success, and Marketing teams to share your knowledge and experiences, and will act as the Voice of the Customer to help drive improvements that will ensure our customers’ success with CircleCI.

Level 2 Technical Support Engineer, Boston

Privitar
Greater Boston Area
1 week ago
+22
Privitar is looking for a Tier 2 Technical Support Representative to provide the second-line of support to our customers. You will collaborate closely with our worldwide team of skilled support specialists and developers to rapidly resolve product issues and quickly address customer requests. Successful candidates must possess excellent communication, analytical and problem-solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence.

Technical Support Engineer Boston

WhiteSource
Greater Boston Area
1 week ago
+26
Our WhiteSource Customer Support team located in Boston is expanding. We are looking for a talented Technical Support Engineer passionate about tackling the 21st century challenges surrounding security and compliance associated with the use of open source software. The ideal candidate is innately curious and has high aptitude for quickly learning the leading-edge technologies used in today’s SDLC practices. In addition to knowing WhiteSource’s offerings inside out, our Technical Support Engineers are excellent communicators, relentless about getting things done, out-of-the-box thinkers and masters of prioritization.

Junior Desktop Support Specialist

iZotope
Cambridge
1 week ago
+23
• Provide friendly and helpful customer service as first point of contact. • Assist Help Desk customers with troubleshooting of computer related issues such as password resets/email setup/software installs. • Maintain accurate records of completed and pending jobs using the iZotope ticketing system. • Follow IT policies and procedures to include incident/problem escalation. • Provide superior customer service to all Help desk patrons, support personnel, and fellow employees. • Demonstrate good social skills in a professional environment.

Senior IT Support Specialist

Nuance
Greater Boston Area
2 weeks ago
+46
Our company has an exciting opportunity for an experience Senior IT Support Specialist. You will be providing technical support to our Burlington HQ users including Executives & Senior Management who are either located on, or visiting, the US East Coast.

Application Support Engineer

MineralTree
Cambridge
1 month ago
+23
As an Application Support Engineer at MineralTree you will have the opportunity to provide technical guidance internally in this newly created role due to growth. In this dynamic position you will have the opportunity to wear many hats. Attention to technical detail is as important as being personable with your internal customers. On any given day job responsibilities can range from internal high level technical support activities, ad-hoc operations support, data analysis, process and procedure documentation and project coordination.

HELP DESK ADMINISTRATOR

HPR
Greater Boston Area
3 months ago
+29
Due to our exciting and rapid growth, HPR is seeking a Help Desk Administrator to help us provide world-class customer service. This is a new and highly visible role that will be supporting our global support operations from the Needham, MA office. This role requires a unique blend of skills including the ability to multi-task, strong interpersonal skills, tact, assertiveness, and a whatever-it-takes attitude.

Enterprise Support Specialist - Night Shift

Grubhub
Greater Boston Area
4 months ago
+29
Each Enterprise Support Specialist serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team.

Technical Support Specialist

EditShare
Watertown
4 months ago
EditShare makes Linux and Windows-based servers for multimedia production and our customers vary widely within the TV, film, and broadcast industries. We are seeking a talented, clever, and personable Technical Support Specialist to join our team in Boston. In this role, you should be comfortable talking to customers about their media production workflows as well as troubleshooting Mac, Windows and Linux systems to resolve technical problems. There will be many opportunities for you to learn more about the industry and improve your system administration skills.

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