Boston Tech Jobs and Startup Jobs

20

Application Support Engineer

CloudHealth by VMware
Greater Boston Area
9 hours ago
+23
The Business Operations team is responsible for supporting the CloudHealth Revenue team to deliver best-in-class BI, Data, and Analytic services to the business unit. The Team handles the day to day business operations including planning, performance reporting, process and policy standardization, people programs and communications. A successful candidate will have excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. The Application Support Engineer will have a strong technical understanding of technology, including the various business process, systems and functional areas being supported.

Sr. Manager, Local Operations & Logistics

Getaround
Greater Boston Area
2 days ago
The Sr. Manager, Local Operations & Logistics is a key resource in the strategic development of all processes and tools used by our local operations team. The ideal candidate brings an exceptional track record of designing processes and has experience in logistics and resource planning. The Senior Manager will play an integral role in helping build world-class, scalable operations across cities in which we operate, supporting our rapid growth, and delivering a reliable, predictable and quality customer experience. This role is a key resource in the company and will report into the Director of City Operations.

Technical Trainer

Markforged
Watertown
3 days ago
+25
Perform Technical Training classes at our Watertown Headquarters on composite printer systems. Travel to remote locations several times a year including international travel to perform supplementary trainings. Maintain and Update Training Materials for classes. Develop an updated more advanced version of the course. Work with an eLearning Instructional Designer on creating an updated Online Introductory class to augment the live curriculum. Assist with Documentation and Video training materials as needed. Keep up to date on product developments in order to keep training curricula relevant. 25% Travel depending on Training schedule.

Help Desk Technician II

Desktop Support Engineer

Devoted Health
Waltham
3 days ago
+19
Our Support Engineers dig into nearly every aspect of technical life at Devoted. You’ll make sure our computers and software never stand between Devoted staff and getting the job done. You’ll be front line tech support for problems large and small, will troubleshoot systems, manage accounts and users, keep our member data safe, and deploy new tools. You’ll grow in this role, and will have time to learn on your own and from our senior engineers. You’ll improve the tech lives of all types of users, from health care domain experts to tech-savvy software engineers.

IT Support Specialist

Aurora Flight Sciences
Cambridge
3 days ago
+23
Aurora Flight Sciences (Boeing Subsidiary), is seeking bright, adaptable, and hardworking applicants to work at our corporate location in Cambridge, MA. IT Client Support Technician will work with Aurora teams to provide and support the IT equipment and services they need. We treat Aurora employees as our customers and provide timely, accurate, and professional support. A successful Client Technician excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a scope of IT software, hardware, and networking disciplines.

Tier 3 Support Escalation Engineer

Smartsheet
Greater Boston Area
3 days ago
Smartsheet is looking for a Tier 3 Support Escalation Engineer who will be responsible for tackling highly technical and escalated cases from the Support team. They will be required to thoroughly research, reproduce, and provide necessary documentation to escalate to our Service Reliability Engineering and/or Development teams. This critical to success role will help resolve our most complex technical issues. Tier 3 Escalation Engineers will be the SMEs (subject matter experts) on the Support team for the Core and Premium Smartsheet application, the Smartsheet API, and our various apps & integrations. This is a highly technical role that requires a heightened sense of urgency, ability to follow processes and deal with ambiguity when new scenarios arise, and recognize critical situations and engage the right right resources to resolve.Successful individuals in this role will enjoy researching and documenting known workarounds as well as reproducing issues. This position requires a highly motivated individual who operates independently and thrives on solving Smartsheet’s toughest problems for our customers. This role will report to the Manager, Global Support Escalations and can work remotely, or in our Bellevue or Boston offices.

Customer Success Representative

Tive Inc.
Cambridge
3 days ago
As a Customer Success Representative (CSR), your number one focus will be to ensure that our customers have a fantastic experience with Tive. You will proactively engage with customers and respond to customer inquiries over chat, phone, and e-mail, as well as working with our sales and technical support teams to improve internal processes and contribute ideas for product improvements. The role offers a great opportunity to work in a collaborative, fast-paced environment, get exposure to all aspects of the business, and rapidly advance your career.

Customer Success Manager

BoardOnTrack
Greater Boston Area
4 days ago
Manage help desk communication with customers, ensuring timely and professional responses to technical support inquiries. Be the “first responder” problem solver when issues are reported, and communicate proactively with supervisor to troubleshoot. Assist in building and maintaining a library of high quality, engaging self-serve resources materials: video tutorials, quick start guides, FAQ pages, etc. Be creative about helping our customers self-serve to get the answers they need. Share customer feedback with supervisor and help provide the voice of the customer, offering insights and feedback to the rest of the team in their never-ending quest to delight our amazing customers. Show great initiative and creativity to support our customers, keep them happy and engaged, and ensure a strong retention rate.

Support Team Lead

LevelUp
Greater Boston Area
5 days ago
+17
The Team Lead will work alongside two other current Team Leads in order to manage a team of 24 agents (and growing!), which includes overnight and weekend agents. Note that the number of agents (and needed leads!) may increase as our business needs evolve, so any Team Lead should be ready to manage more agents than the average or current expectation.

API Support Engineer

Technical Support Specialist

Toast
Greater Boston Area
5 days ago
+45
Learn the Toast POS system and become a product expert. Prompt correspondence with customers and partners through support calls, emails, and potentially in person. Responsibilities may include demos, training, and clear communication on how to resolve technical issues. Represent Toast with integrity and professionalism. Help customers make changes to menus, employees, tables, and other parts of the Toast configuration. Help customers with hardware and software upgrades (such as adding a new tablet to their system, setting up online ordering or a gift card program). Help customers with basic network questions. Work with Toast Sales, Implementation, and Engineering teams to ensure customer success. Precise and effective communication with the various organizations within the sales team. Tracking support issue progress in our bug and support ticket management systems (Zendesk and others). Potential after hours emergency support.

Senior Technical Support Engineer

Interactions
Greater Boston Area
1 week ago
+14
To support our continued growth, Interactions is hiring a Sr. Tech Support Engineer to join our Response Center team.   You will work alongside other members of the Response Center team and report directly to the Director of Support Services.  Drawing on your deep technical expertise, your main task will be to resolve service outages and build automated responses for recurrence prevention.  To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical resources.

Senior Corporate Account Manager

CloudHealth by VMware
Greater Boston Area
1 week ago
+23
-  Lead a book of high profile accounts, with the goal of renewing customers year over year and identifying revenue expansion opportunities. -  Consult with customers to understand their business and strategic goals throughout the customer lifecycle; ensure customer’s overall objectives are being met, and they are finding ongoing value through the adoption of product and services. -  Establish and grow key relationships with executive sponsors and decision makers across full book of business. -  Partner closely with Sales and Customer Success leadership to mitigate churn risk and ensure ongoing customer success. -  Track customer interaction within Salesforce.com and Gainsight. -  Evangelize new product features and provide customer feedback to Sales, Product, Customer Success and Engineering teams. -  Participate in cloud provider events / seminars and maintain a deep understanding the cloud service management space. - Travel onsite to customers 25-50%.

Support Engineer, Data Platform

DraftKings
Greater Boston Area
1 week ago
+16
We’re growing quickly and are looking for a Support Engineer, Data Platform to help our engineering team in the operational support of existing and new software systems. In addition to providing day-to-day support for technologies and processes for your team, you will play a vital role is improving, expanding, and maintaining our software and infrastructure. Sound good to you? Join us.

Technical Support Specialist

Bevi
Greater Boston Area
1 week ago
Provide remote technical support to Partners in all regions on machine installations, preventative maintenance and troubleshooting problems related to any Bevi units in the field. Drive toward achieving performance measurements (KPIs) for partner service and help the organization meet related targets. Field all inbound email and phone support requests and triage to appropriate Bevi service teams. Keep a detailed service log of all Bevi support tickets in order to chronicle the top Bevi field issues. Regularly monitor Bevi Dashboard to ensure each partner is properly servicing their Bevi units.

Technical Support Engineer

Attivio
Cambridge
1 week ago
+26
Attivio is looking to hire a Technical Support Engineer. In this role, you will work directly with our Fortune 500 customers and partners to solve complex technical issues with Attivio’s Big Data and search products. This position involves exposure to enterprise-level applications, complex distributed systems and Java troubleshooting. Our ideal candidate will have a software support background interfacing with customers and a drive to work at the code level. The incumbent in this role will be expected to participate in a low-volume monthly on-call rotation.

Product Support Specialist

Ellevation Education
Greater Boston Area
1 week ago
+27
We are looking for our next Product Support Specialist to join in our mission to provide top-notch support to our partners. The Product Support team works closely with educators, administrators, and other district stakeholders to help students succeed. We listen, teach, problem-solve, and think critically to ensure that our partners are able to maximize their use of Ellevation. As a team, we work every day to build efficiencies and scale our knowledge for our growing user base. We are looking for:

Desktop Support Specialist

Flywire
Greater Boston Area
1 week ago
+26
We, at Flywire, our looking for a self-motivated IT professional to provide IT support at our Boston headquarters. You, along with other members of the Boston and Valencia, Spain based team, will be responsible for providing and maintaining reliable employee connectivity of office IT systems and desktop solutions across our global workforce. This individual must be comfortable working independently and be willing to proactively take on a range of responsibilities from assisting with strategy to handling individual requests.

Engineering Support Specialist

Cogo Labs
Greater Boston Area
1 week ago
+51
We are looking for an entry level Engineering Support Specialist to join the team in serving the needs of internal customers. The Engineering Support team monitors and maintains various pieces of the infrastructure used by these teams as they grow inside the incubator. We serve as front-line support for any problems the teams have, including triaging tickets and escalating issues as necessary. We're not looking for a specific set of hard skills, but the tenacity to learn as you go and the analytical mindset to do it quickly.

Technical Support Specialist

Owl Labs
Somerville
1 week ago
+11
As a Technical Support specialist, you will be the primary point of contact to Meeting Owl end-users, resellers, and potential customers through all customer support channels, including chat, email, phone and social media. We are looking for an enthusiastic self-starter, who is comfortable taking the initiative to deliver outstanding customer support.

Senior IT Support Manager

ezCater
Greater Boston Area
1 week ago
+19
Run our growing Corporate IT team and build out necessary process and functionality. Manage and mentor our growing team, helping them to work through projects and keep pace with our growing organization. Support us with technology needs that help automate day-to-day support functions. Work with managers to determine the right size solutions for technology needs. Provision, maintain, and support the equipment and services that our employees use. Manage projects of various size including planning and execution of technology rollouts, migrations, etc. Manage vendor and support contracts ensuring value. Take part and lead in business continuity and disaster recovery operations. Implement security and company policies. Streamline and review existing standard operating procedures for efficiency.

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