Technical Support Specialist
Greater Boston Area
5 days ago
Learn the Toast POS system and become a product expert.
Prompt correspondence with customers and partners through support calls, emails, and potentially in person.
Responsibilities may include demos, training, and clear communication on how to resolve technical issues.
Represent Toast with integrity and professionalism.
Help customers make changes to menus, employees, tables, and other parts of the Toast configuration.
Help customers with hardware and software upgrades (such as adding a new tablet to their system, setting up online ordering or a gift card program).
Help customers with basic network questions.
Work with Toast Sales, Implementation, and Engineering teams to ensure customer success.
Precise and effective communication with the various organizations within the sales team.
Tracking support issue progress in our bug and support ticket management systems (Zendesk and others).
Potential after hours emergency support.