Boston Tech Jobs and Startup Jobs

10

Jr. IT Manager

Thought Industries
Greater Boston Area
11 hours ago
+30
We are looking for an experienced Junior IT Manager to join Thought Industries to ensure all our IT needs are met as we continue to build the future of our SaaS Learning Management Platform. In this role, you would be responsible for coordinating, planning, and leading computer-related activities in our organization, work closely with our outsourced IT partner, Electric, as well as help us stay ahead of our evolving IT needs and systems requirements. This is a full-time Boston HQ based position open to U.S. applicants. 

Senior Salesforce Administrator

Skillsoft
Greater Boston Area
6 days ago
+27
Skillsoft is currently seeking a Senior Salesforce Administrator. The successful candidate will work closely with other development team members, QA engineers, as well as members of other Skillsoft departments to design, develop, maintain, and deploy Salesforce.com features, enhancements, and applications in support of various internal business departments including Sales, Marketing, and Support. The candidate must have strong communication and organizational skills to work with business users and managers to determine requirements and apply business process and knowledge to enhancement requests.

Student Success Manager

Ready4
Greater Boston Area
6 days ago
This role is perfect for a detail-obsessed and creative self-starter. You should relish the opportunity to develop and execute partner-specific marketing initiatives. You’ll know your partnership agreements outside and in, and stay abreast of SimpliSafe’s marketing initiatives to uncover opportunities to enhance performance. This team moves fast and is always hustling so you will need to be able to effortlessly navigate several projects at the same time. You will vigorously measure, analyze and report program results to ensure that both SimpliSafe's and your partners' goals are always exceeded

Customer Support Specialist Tier 1

Thought Industries
Greater Boston Area
1 week ago
+30
Support Thought Industries customers, helping them answer their questions or resolve an issue via support system, email and phone, as appropriate. Manage Tier 1 & 2 customer support, escalating when necessary. Assist the team with in-application support and tutorials. Assist with ongoing iterations and updates of self-help documents. Assist QA with bug testing to ensure customer issues have been resolved. Identify repeat issues and escalate with Product and Engineer management to prioritize the roadmap to reduce customer friction and increase customer satisfaction. Measure and share results of support activities across the company. Create new methods of supporting our customers, such as creating a customer community. Think about how to make improvements; not afraid to implement changes that increase customer success. Special projects that drive Support, Customer Success & Sales effectiveness.

Pre-sales Engineer

Immersive Labs
Greater Boston Area
1 week ago
+34
Engage with sales teams and partner with customers to understand their needs, define requirements and demo the technical aspects of the platform. Meet with prospective customers, to understand their technical requirements. Plan and manage product proof of concept efforts. Drive user adoption across a variety of use cases. Help upskill new staff on the technical aspects of the platform and on cyber security in general. Collaborate with the content team to produce multi-format content utilising various teaching methods; written, exercises, questions and gamification.

Business Development Internship

Thought Industries
Greater Boston Area
1 week ago
+30
As a Business Development Intern, you will focus on cultivating and qualifying accounts and leads. You will learn about Thought Industries learning platform, our customers, their business challenges, as well as the Thought Industries sales process. You will get the opportunity to work together with your sales, marketing, and other departments, as you work on an internship long project.

Customer Experience Internship

Thought Industries
Greater Boston Area
1 week ago
+30
You will work closely with the entire Customer Experience organization and work in close collaboration and support the VP Operations and Director of Customer Success with day-to-day marketing and account management tasks, giving you an in-depth understanding of one of the fastest growing professions: Customer Success and Customer Experience. 

Marketing Internship

Thought Industries
Greater Boston Area
1 week ago
+30
As the Product Marketing Intern, you will work with the team to assist in all of our core areas of focus. Your primary responsibility will be to aid and work alongside the Director of Product Marketing in executing and strategizing on key product marketing tasks. You will also have the opportunity to support the broader Marketing team allowing you the opportunity to fully round out your marketing background (think events, social media, and the website!). Your work will be instrumental to the success of company marketing campaigns, improved sales results, and proper go-to-market execution. 

Enterprise Customer Success Manager

Thought Industries
Greater Boston Area
1 week ago
+30
Delivering and communicating ROI for our clients, throughout the customer lifecycle. Being the trusted partner for the customer on use-case and product functionality. Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. Collaborate closely with Renewal Managers and Account Managers to support renewals and expansion opportunities. Identify opportunities for customers to act as Thought Industries advocates (e.g. testimonials, case studies). Represent the voice of the customer to inform our sales process and product roadmap. Quarterbacking experiences by various cross-functional teams at Thought Industries, on behalf of the customer.

Senior Technical Support Engineer

Interactions
Greater Boston Area
2 weeks ago
+23
We are hiring a Senior Technical Support Engineer to join our Response Center team and support our Federal clients (candidates must be US citizens).   You will work alongside other members of the Response Center team and report directly to the Director of Support Services. Drawing on your deep technical expertise, your main task will be to resolve service outages and build automated responses for recurrence prevention.  To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical resources.

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