1 day ago
Manage global Salesforce.com business application across Sales, Marketing, Finance and other organizations by resolving tickets in help desk support queue, treating logged issues, and coordinating escalations as necessary.
Perform Salesforce.com support across all processes related to the deployment of Salesforce Lead, Opportunity, Quote, Contract and Subscription, Renewals and Sales Orders.
Create and manage all aspects of users’ security; profiles, roles, permissions, and sharing rules.
Assist users in creating self-service reports.
Perform tasks as needed to monitor corporate adherence to standard processes and compliance with corporate policies.
Provide quality assurance testing of business applications and reports on as needed basis.
Prepare and execute data migrations.
Document knowledge base articles and system process flows.