Technical Support Representative
4 weeks ago
Excellent problem-solving skills and the ability to learn the Quick Base product.
Provide world class support to our premium support customers.
Provide detailed feedback to Product on requests from our most strategic accounts.
Use your support and development background to enable customer success using the Quick Base Platform as a Service technology.
Respond to complex inquiries of a technical or functional nature that are not routine and require deviation from the standard screens, scripts and procedures.
Partner closely with the Escalations lead with customer issues that need to be escalated to the Product Development team.
Assists in training and/or coaching other Tier 1 employees.
Creatively solve problems with a bias toward innovation.
Provide support that generates a high level of customer satisfaction. Can effectively move detractors to promoters through customer interactions.