Boston Tech Jobs and Startup Jobs

8

Customer Care Agent

iZotope
Cambridge
3 hours ago
+29
Troubleshooting issues with iZotope Software and hardware via E-mail Phone and Chat. Reproduced and escalating customer-reported bugs. Communicating as a liaison between our customers and the QA & development team. Researching and contributing new articles for our online knowledge base. Setting up and working the iZotope booth at trade shows (less than 5% travel).

Customer Chat Support Representative

Quick Base
Cambridge
6 days ago
+37
The Customer Chat Support Representative will be responsible for managing incoming technical support requests via our chat portal and assisting or directing customers to the appropriate resources as necessary.

Technical Support Representative

Assistant General Counsel

EverQuote
Cambridge
2 weeks ago
+41
The Assistant General Counsel will provide legal counsel to the Company with respect to its public company filings, operations and general legal affairs. Reporting to the General Counsel, the position assists with drafting, review and negotiation of contracts; provides analysis and legal advice on issues involving the Company's operating activities; provides analysis and legal advice regarding regulatory and compliance issues, including with respect to SEC matters; ensures that appropriate staff are made aware of and educated regarding applicable laws and regulations; and ensures that policies and procedures are in accordance with applicable laws and regulations.

Customer Support Specialist

EverQuote
Cambridge
2 weeks ago
+41
The Customer Support Team is an essential part of our Customer Success organization. As a Customer Support Specialist, you will handle both inbound and outbound calls and emails, building and maintaining strong relationships with our client base, while supporting agents utilizing our EverQuote Pro platform. Your role is to respond to inbound client inquiries for user support, as well as reach out to our customer base to help them optimize their utilization of our services.

Customer Success Manager

Klaxoon
Cambridge
2 months ago
- Set up the solution : from the delivery of the product to the mastering of all the features. - Manage customer's requests (functional and technical support). - Make sure your clients receive appropriate advice and support whenever needed. - Track KPIs and make sure that the CQD is respected (Cost/ Quality/Delay). - Build and obtain customer loyalty and a grow your portfolio. - Ensure that the solution is easy to use.

Functional and Technical User Advisor

Klaxoon
Cambridge
2 months ago
- Manage customer's requests (functional support on the platform by live chat, emails or incoming calls). - Handle weekly onboarding sessions for any end-user that attends. - Proactively reach out to end-users to ensure they are fully aware of the capabilities of the platform. - Work with Client Success Manager's to offer support when needed.

Manager of Data Analytics

Hopjump
Cambridge
2 months ago
+22
The Manager of Analytics role is core to the continued growth Hopjump's Analytics department. As a Manager, you will work with engineers and other analysts to grow revenue, improve processes and find new opportunities for growth. We're looking for analytical thinkers interested in scaling our business and using big data to give our users the best experience across our platform.

Data Analyst / Quantitative Data Analyst

Hopjump
Cambridge
2 months ago
+22
We value and encourage creative thinking & intellectual curiosity. You'll have a very clear understanding of how your work matters to the company. You'll find interesting new challenges every day on the forefront of online marketing. You'll be given the responsibility to have a big impact on and opportunities for leadership within our business from early on. You'll be part of a passionate team with broad skills and interests. We have fun! Frequent company outings, lunches, and parties. We offer competitive salaries, excellent benefits, and a relaxed work environment with plenty of perks.

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