Top Tech Jobs & Startup Jobs in Boston, MA
The Client Success Associate is responsible for building client relationships, ensuring satisfaction, and providing targeted support. They identify client needs, manage contract renewals, and monitor performance metrics to enhance operational effectiveness and promote long-term success.
The CCaaS Architect is responsible for designing, implementing, and managing cloud-based contact center infrastructure. This role involves automating deployments with Terraform, collaborating with teams to define requirements, optimizing performance, and staying updated on industry trends.
The Senior Client Success Manager at Agero will lead client engagement activities and manage Insurance partnerships, focusing on financial performance, client satisfaction, and service excellence. They will interface with various internal teams and act as the client advocate to ensure stakeholders' needs are met, while identifying opportunities for growth and improvement.
The Senior Data Scientist will drive innovation in data analysis, predictive modeling, and operational efficiency. Responsibilities include participating in data science projects, communicating findings to stakeholders, and conducting various analyses to optimize dispatch operations and improve customer satisfaction. Key projects may involve developing ETA prediction models and leveraging extensive datasets for insights.
The Data Analyst is responsible for transforming raw data into insights that inform business strategies, conducting A/B testing, monitoring performance through dashboards, generating actionable insights, and collaborating with various teams to execute data-driven projects.
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