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The Director of Cloud Operations will lead SRE and operational functions for Nexthink's US organization, focusing on compliance, automation, and platform scalability. Responsibilities include overseeing incident response, managing cloud services, collaborating with engineering teams, and recruiting skilled engineers to enhance cloud operations.

As a Service Delivery Manager, you will enhance digital workplace monitoring by creating user stories and business cases. You will design content packs for Digital Experience Monitoring, advise R&D, participate in Agile processes, and drive proactive service solutions by collaborating with various teams to improve IT Service Delivery.