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Top Customer Success Jobs in Boston, MA

2 Days Ago
Hybrid
Boston, MA, USA
80K-95K Annually
Entry level
80K-95K Annually
Entry level
Artificial Intelligence • Cloud • Software • Cybersecurity
The Customer Success Manager will foster relationships with existing customers, assisting them with onboarding and identifying growth opportunities. Responsibilities include advocating for the customer, monitoring usage trends to address risks, and collaborating with internal teams to enhance customer experience.
6 Days Ago
Remote
Hybrid
2 Locations
90K-110K Annually
Mid level
90K-110K Annually
Mid level
Artificial Intelligence • Cloud • Software • Cybersecurity
The Enterprise Customer Success Manager at Datadog will build and maintain relationships with enterprise customers, ensuring product adoption and advocating for customer growth. This role involves onboarding new customers, project managing their integration, and analyzing usage trends to identify renewal risks and growth opportunities.
6 Days Ago
Hybrid
Boston, MA, USA
141K-170K Annually
Senior level
141K-170K Annually
Senior level
Artificial Intelligence • Cloud • Software • Cybersecurity
The Director of Customer Success will lead multiple teams, focusing on enhancing customer experience and retention. Responsibilities include driving renewal and expansion sales, mentoring managers, collaborating with cross-functional teams, and fostering high-performance teams.
Top Skills: SaaS
7 Days Ago
Hybrid
Boston, MA, USA
90K-110K Annually
Mid level
90K-110K Annually
Mid level
Artificial Intelligence • Cloud • Software • Cybersecurity
As an Enterprise Customer Success Manager, you'll drive product adoption and build strong relationships with strategic customers. You'll advocate for them internally, ensuring a positive experience while identifying growth opportunities. Responsibilities include onboarding, collaborating cross-functionally, and monitoring usage trends for renewals and contract optimization.
7 Days Ago
Hybrid
Boston, MA, USA
80K-95K Annually
Entry level
80K-95K Annually
Entry level
Artificial Intelligence • Cloud • Software • Cybersecurity
As a Customer Success Manager at Datadog, you will build relationships with customers, drive product adoption, manage the sales cycle for growth opportunities, and collaborate across teams to ensure client satisfaction.
7 Days Ago
Hybrid
Boston, MA, USA
115K-139K Annually
Mid level
115K-139K Annually
Mid level
Artificial Intelligence • Cloud • Software • Cybersecurity
As a Manager of Customer Success, you'll lead and mentor a team of Customer Success Managers, focusing on customer relationships, renewals, and growth. You will identify expansion opportunities, enhance customer loyalty, and act as an escalation point to ensure customer success.
Top Skills: SaaS
10 Days Ago
Hybrid
2 Locations
155K-206K Annually
Senior level
155K-206K Annually
Senior level
Artificial Intelligence • Cloud • Software • Cybersecurity
As the Director of Customer Success, you'll lead teams, enhance customer retention, drive sales cycles, and champion positive customer outcomes. Your role involves motivating managers and fostering relationships to ensure high performance across the organization. Frequent collaboration with cross-functional teams and a focus on talent development are key aspects of this position.
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