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Top Customer Success Jobs in Boston, MA
The Sr. Billing Specialist at Klaviyo will oversee customer billing processes, support month-end and year-end close cycles, and facilitate billing system improvements. Responsibilities include reviewing contracts, creating invoices, and collaborating with various teams to enhance customer experiences while maintaining data accuracy.
The Senior Specialist, Culture Strategy & Programs will lead and execute strategic initiatives focused on Culture, Diversity, Equity, and Inclusion (DEI), along with Learning & Talent Development. This role involves managing multiple projects, developing project plans, coordinating with internal and external stakeholders, monitoring project progress, and ensuring deliverables meet quality and budget standards.
The SMB Customer Growth Sales Manager at Klaviyo will lead a team of Account Executives, focusing on hiring, training, and achieving KPIs to drive sales growth. Responsibilities include forecasting, building development programs, and collaborating across departments to enhance customer experiences.
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The P2P Specialist will manage the Procure-to-Pay process, assist in procurement requests, process invoices, and maintain vendor relationships. Responsibilities include ensuring Purchase Order accuracy, monitoring invoices, and collaborating with various stakeholders like legal and finance.
In this role, you will create and implement enablement programs for Customer Success Managers to enhance their skills, manage customer relationships effectively, and drive overall customer success and satisfaction. You will collaborate with cross-functional teams, design training programs, establish metrics for performance, and provide ongoing coaching to ensure team effectiveness and revenue growth.
As the Manager of Customer Success, you will lead a team of Principal CSMs, focusing on supporting MidMarket and Enterprise customers. Responsibilities include team recruitment, training, resolving customer issues, managing operations, and ensuring high customer satisfaction and retention levels.
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