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Top Customer Success Jobs in Boston, MA

Yesterday
Remote
Boston, MA, USA
75K-101K Annually
Mid level
75K-101K Annually
Mid level
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
The Product Support Representative provides exceptional technical support for the Reclaim platform, helping customers with complex issues via tools like Intercom and Zoom. Responsibilities include achieving KPI targets, documenting issues, providing feedback, and driving customer experience improvements.
2 Days Ago
Remote
Boston, MA, USA
117K-158K Annually
Senior level
117K-158K Annually
Senior level
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
As a Customer Education Program Manager, you will develop and implement customer education programs, manage third-party workflows, collaborate with product teams, and create a content library. You will analyze feedback, conduct training sessions, work with marketing, monitor industry trends, and partner with analytics to assess engagement and effectiveness.
Top Skills: Lms
2 Days Ago
Remote
United States
7K-8K Annually
Internship
7K-8K Annually
Internship
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
As a Support Engineering Intern, you will drive technology enhancements for Customer Experience by optimizing workflows, developing AI-driven solutions, and managing customer support systems. Collaborating with cross-functional teams, you will improve processes, troubleshoot issues, and create performance reports to elevate customer satisfaction.
Top Skills: .NetJavaJavaScriptPythonRuby

Featured Jobs

6 Days Ago
Remote
Boston, MA, USA
176K-239K Annually
Senior level
176K-239K Annually
Senior level
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
The Customer Success Manager at Dropbox is responsible for post-sale customer deployment, enabling product adoption, and conducting training. This role entails building strong customer relationships, ensuring customer goals are met, escalating issues, preparing Success Business Reviews, and collaborating with internal teams to enhance customer satisfaction and retention.
10 Days Ago
Remote
Boston, MA, USA
75K-101K Annually
Junior
75K-101K Annually
Junior
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
As a Product Support Representative, you will provide exceptional technical support for Dropbox products, document issues, and communicate effectively with users to maintain high customer satisfaction scores. You will leverage tools like Slack and Zendesk to manage customer inquiries and work with internal teams to resolve issues.
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