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Top Customer Success Jobs in Boston, MA
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
The Product Support Representative provides exceptional technical support for the Reclaim platform, helping customers with complex issues via tools like Intercom and Zoom. Responsibilities include achieving KPI targets, documenting issues, providing feedback, and driving customer experience improvements.
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
As a Customer Education Program Manager, you will develop and implement customer education programs, manage third-party workflows, collaborate with product teams, and create a content library. You will analyze feedback, conduct training sessions, work with marketing, monitor industry trends, and partner with analytics to assess engagement and effectiveness.
Top Skills:
Lms
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
As a Support Engineering Intern, you will drive technology enhancements for Customer Experience by optimizing workflows, developing AI-driven solutions, and managing customer support systems. Collaborating with cross-functional teams, you will improve processes, troubleshoot issues, and create performance reports to elevate customer satisfaction.
Top Skills:
.NetJavaJavaScriptPythonRuby
Featured Jobs
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
The Customer Success Manager at Dropbox is responsible for post-sale customer deployment, enabling product adoption, and conducting training. This role entails building strong customer relationships, ensuring customer goals are met, escalating issues, preparing Success Business Reviews, and collaborating with internal teams to enhance customer satisfaction and retention.
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
As a Product Support Representative, you will provide exceptional technical support for Dropbox products, document issues, and communicate effectively with users to maintain high customer satisfaction scores. You will leverage tools like Slack and Zendesk to manage customer inquiries and work with internal teams to resolve issues.
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