Vice President, Enterprise Operations - Network Service Assurance

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President, Enterprise Operations - Network Service Assurance
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Data Center & Network Services organization is looking for a Vice President, Enterprise Operations - Network Service Assurance. This role is responsible for leading the strategic planning, execution, with service assurance. This role demands a visionary leader with deep expertise in networking technology, operational support, and a strong focus on operational excellence.
Responsibilities
Incident & Problem Management• Lead the response to major incidents, ensuring quick resolution and minimal impact.• Coordinate root cause analysis (RCA) for network outages or degradations.• Drive post-incident reviews and implement corrective/preventive actions.
Performance Analysis & Reporting• Analyze network performance trends, KPIs, and usage patterns.• Generate regular service performance reports for internal stakeholders and customers.• Identify degradation or anomalies in service performance before they become critical.
Cross-Team Collaboration• Work closely with NOC, engineering, operations, and vendor teams to address service issues.• Act as a central point of contact for service quality-related escalations.• Coordinate with product and planning teams to ensure new services are launched with the proper assurance processes.
Tooling and Automation• Evaluate, implement, and maintain service assurance tools (e.g., Gluware , SevOne, etc.).• Advocate for automation in fault detection, diagnostics, and recovery processes.
Service Lifecycle Management• Ensure new services and network changes are properly tested and monitored.• Oversee the integration of new technologies into existing assurance processes.
Continuous Improvement• Proactively identify areas for service improvement and drive initiatives to enhance reliability and customer satisfaction.• Maintain quality assurance standards for network services.
Compliance & Risk Management• Ensure service assurance activities comply with regulatory and security standards.• Support audits and ensure proper documentation of service performance and incident handling.
All About You (Qualifications)• Degree in Engineering, Telecommunications, or a related field (Master's preferred). • 10+ years experience in network implementation and operations, with significant leadership exposure in multinational environments. • Demonstrated success in managing large-scale, cross-border projects. • Strong leadership and people management skills. • Excellent communication and stakeholder management abilities.
Work Environment
The SA will be a fast-paced, dynamic environment, often requiring quick decision-making and problem-solving. The role may involve working in a command center setting, monitoring systems, coordinating with various teams, and ensuring optimal network performance and security.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:• Abide by Mastercard's security policies and practices;• Ensure the confidentiality and integrity of the information being accessed;• Report any suspected information security violation or breach, and• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
New York City, New York: $240,000 - $396,000 USD