InterSystems
Our products have received global industry recognition from Forrester, Gartner and KLAS Research.

Technical Writer

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The Technical Writers create reusable content to help a variety of audiences easily learn to use InterSystems products. They present complex material to their target audiences. They participate fully in development teams.

The writer performs the following tasks:

  • Takes long-term responsibility for a specific, significant subject area. Attends development project meetings and conveys status to other content creators.
  • Works on product documentation that describes new features and enhancements for each release. Updates and improves existing documentation on an ongoing basis.
  • Researches difficult and unfamiliar technical material from diverse sources. Produces coherent, well-structured documentation that defines use cases and describes how to solve problems associated with them.
  • Collaborates with the online learning, classroom training, and certification groups to maximize reuse for multiple audiences. May participate in the development of other learning materials.
  • Works with stakeholders to determine the appropriate schedule for documentation projects. Sets priorities, triages incoming tasks, and rebalances workloads effectively.
  • Develops in-depth knowledge of various InterSystems features or product areas, and can address a wide range of subjects as required.
  • Works to improve documentation quality, process, productivity, and presentation. Raises documentation and cross-departmental issues, and helps resolve them.

Essential        

  • Demonstrated effectiveness in using a variety of computer systems and software
  • Excellent writing ability
  • Superior interpersonal communication skills and adaptability to different communication styles
  • Thorough understanding of technical terminology and concepts
  • Four or more years of technical writing experience, which may include some technical editing
  • Demonstrated autonomy and self-direction in the workplace
  • Experience in determining and sorting out conflicting priorities
  • The ability to develop structures for complex sets of information
  • Easily able to adapt to new or changing organizational structures
  • Demonstrated experience in learning new concepts and about new technologies

Desirable       

Previous experience with any of the following areas is a plus:

  • Cloud-based computing including microservices architecture, Kubernetes, and SaaS/PaaS
  • Database administration and management
  • Popular programming languages such as Python and Java
  • AI or machine learning
  • FHIR, IHE, or HL7
  • API management
  • SQL
  • Object-oriented programming
  • Security
  • Large enterprise systems or high availability systems
  • InterSystems products

Previous work experience of the following types is also a strong plus:

  • As a developer
  • Writing tutorials or programming examples
  • Developing content for online learning
  • As a technical editor, or with reviews by a technical editor

Education and Training

Required: University degree or equivalent experience

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

About InterSystems

Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world’s most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com.

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What are InterSystems Perks + Benefits

InterSystems Benefits Overview

InterSystems is pleased to offer a premier benefits package to all benefit eligible employees. Our plans are designed to provide a comprehensive, cost-effective, and competitive benefits package. We are dedicated to the health, wellness, and security of our employees and their families.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Disability, Mental Health, and NeuroDiversity Resource Group, BIPOC Resource Group, Women's Resource Group, LGBTQIA+ Resource Group.
Hiring practices that promote diversity
Diversity recruitment program
Active sponsors of MIT Office of Minority Education, Harvard Black Students Association, sponsoring the Tufts Women in Technology Events, Top 50 Best Employers at Anita B/Grace Hopper
Health Insurance + Wellness
Flexible Spending Account (FSA)
Offered for employees and dependents.
Disability insurance
Dental insurance
Vision insurance
Health insurance
HSA offered
Life insurance
Pet insurance
Wellness programs
Team workouts
InterSystems' fitness initiatives include in-office yoga.
Mental health benefits
EAP offered
Financial & Retirement
401(K)
InterSystems' 401(K) includes a profit-sharing program.
Performance bonus
Child Care & Parental Leave
Childcare benefits
We offer dependent care FSA
Generous parental leave
Family medical leave
Company sponsored family events
InterSystems hosts family oriented events frequently.
Vacation + Time Off
Generous PTO
InterSystems employees receive a minimum of 23 PTO days per year.
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
Parking Garage (daily/monthly rates), Electric Vehicle Charging Stations, Secured Bicycle Parking, MBTA Pass Program, Free Annual Blue Bikes Membership
Company-sponsored outings
InterSystems hosts regular company events and outings. Recent events include a company ski trip, New England Revolution game at Gillette Stadium, Lion King in Boston, and Holiday at the Boston Pops
Free daily meals
Some meals provided
Onsite office parking
InterSystems' commuter benefits include Monthly Parking at One Memorial Drive and a Parking FSA. A Transit Parking FSA allows you to set aside pre-tax dollars for qualified expenses.
Relocation assistance
InterSystems provides relocation benefits dependent upon meeting qualifications as specified in our company policy. Benefits can range from temporary housing, travel expenses, or monetary stipends.
Fitness stipend
If employees are enrolled in our insurance there is a $150 fitness reimbursement stipend
Mother's room
Onsite gym
Professional Development
Job training & conferences
InterSystems sponsors onsite, company wide new employee training.
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Paid industry certifications

Additional Perks + Benefits

In addition to all of the perks/benefits listed above, we also offer identity theft protection and 24/7 worldwide travel assistance if employees are traveling 100 miles from home

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