Job Title: System Operations Specialist
Department: Acrisure Digital Solutions
About Acrisure:
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
Position Overview:
As a Systems Operations Specialist, you will be a key contributor to the success of the Digital Sales & Client Service Center teams. Your work will center on ensuring the smooth operation of business applications, monitoring system performance, and maintaining data quality throughout consolidation and integration efforts. You will support deployments, design application workflows, and manage system features and configurations to align with business needs. This role requires balancing technical expertise with strong communication skills, as you will deliver solutions for both technical and non-technical users, collaborate with cross-functional teams, and help drive digital innovation that enhances efficiency and client experiences across the organization.
Key Responsibilities:
Document and analyze business processes to improve workflows and system accuracy
Evaluate new features in the application stack for efficiency gains
Design and implement automations, workflows, and enterprise app features (CRM, CCaaS, Agency Management Systems)
Perform application administration and configuration
Contribute to agentic AI agent design for customer self-service and employee productivity
Develop and execute user acceptance testing (UAT)
Assist in creating training materials
Coordinate with IT and Enterprise Applications teams
Communicate status updates to leadership and stakeholders
Perform data analysis and scrubbing for consolidation projects
Use project management tools to drive large and small projects
Qualifications:
BA/BS or equivalent experience with 3+ years of related work experience (insurance knowledge helpful but not required)
Understanding of data governance, management, and modeling
Strong project management skills (business case, ROI, planning, budgeting, facilitation)
Ability to write requirements, create process flows, and oversee change management
Proficiency with CRM and Agency Management Systems (Salesforce preferred)
Familiarity with telephony/contact center applications
Strong knowledge of MS Office (Word, Excel, PowerPoint)
Proven problem-solving, innovation, and process improvement mindset
Strong oral communication and presentation skills
Flexible, adaptable, and deadline-driven
Benefits and Perks:
Competitive compensation
Generous vacation policy, paid holidays, and paid sick time
Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
Company-paid Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP) and Calm App subscription
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
Paid maternity leave, paid paternity leave, and fertility benefits
Career growth and learning opportunities
…and so much more!
Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success.
We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.
Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [email protected].
California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
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Welcome, your new opportunity awaits you.
Pay Details:
The base compensation range for this position is $80,000 - $100,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
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