Sr Software Engineer (Platform Enablement)

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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The Sr Software Engineer will join our Software Enablement and Service Platform team. The successful candidate will be experienced in designing and delivering reliable, scalable microservice and event-driven architectures; leveraging Kubernetes for container orchestration scaling to tens of millions of end users; building cloud & K8s-native patterns and tools to enable rapid feature development in a polyglot environment; and deeply triaging distributed software systems spanning multiple domains.
In this role, you will be working with engineers across Alkami to empower feature engineers to design and ship software fast and with high quality. You will do this by building and supporting a suite of tools, libraries, controllers, and sidecars deployed across our production environment; acting as a subject matter expert of the Kubernetes ecosystem; and supporting complex troubleshooting ranging from OS and language runtime resource contention to suboptimally scaling distributed systems.

Essential Duties & Responsibilities

• Deliver highly scalable, available, and fault-tolerant production applications based on containerized workloads in Kubernetes.

• Collaborate with our product and engineering teams to identify areas for improvement and help drive the development of new features and functionality for our microservice architecture, especially focused on intra-service communication, isolation, and shared functionality such as session management, caching, and observability.

• Troubleshoot and resolve complex technical issues, including performance, related to our microservices and Kubernetes systems, including debugging code to identify the root cause of issues.

• Support best practices with Kubernetes architecture, including optimized workloads, performant namespace and cluster architecture, in-cluster networking, service meshing, ingress and egress, and effective pod and node auto-scaling.

• Define interoperable solutions and design patterns in a polyglot ecosystem, solving service communication, such as REST and gRPC, as well as their integration with external APIs and extensibility.

• Leverage cloud native technologies for fault tolerance, scalability, and disaster recovery.

• Lead code/design reviews to ensure smooth daily operations and accurate planning.

• Provide mentoring and technical support to junior engineers.

• Participate in the entire application lifecycle, focusing on coding and debugging.

• Write clean code to develop functional applications.

• Document technical issues and resolutions in our knowledge base and communicate them to our customers and internal teams.

• Liaise with developers, designers and system administrators to identify new features.

• Test-driven development while championing an API-first approach to software projects, ensuring seamless integration, scalability, and extensibility.

• Set up and maintain environment configurations and monitor system health.

• Respond promptly to on-call incidents, including troubleshooting and resolving critical disruptions to ensure minimal downtime.

Recommended Experience & Education

Typically requires a minimum of 5+ years of related experience; or 3 years and an advanced degree.

Education Level Bachelor’s degree in engineering, or another related field or equivalent work experience.

Knowledge, Skills, & Qualifications

Required

• Bachelor's or Master's degree in Computer Science, Computer Engineering, or a related field or equivalent work experience.

• 5+ years of experience in software development, or a related field, or equivalent.

• Excellent experience designing highly performant and scalable solutions with cloud-native technologies such as Kubernetes.

• Strong programming skills in an OOP language like Java or C#, or a functional language like Python, Go, or Kotlin.

• Proven experience optimizing system performance, including the ability to troubleshoot bottlenecks and implement performance improvements in distributed systems.

• Excellent analytical and time management skills, with a proven ability to deliver value independently.

• Strong written and verbal communication skills, with demonstrated experience providing technical input.

• Proven ability to work cross-functionally with engineering and product teams.

• Collaborates effectively within the agile framework with a problem-solving attitude and willing to take a variety of approaches.

• Experience developing and deploying applications for Cloud Native Infrastructure.

• Developing tests including unit tests, UI automation tests, integration tests.

• Understanding and practical application of REST API best practices. Proficiency in adhering to standards, ensuring security, scalability, and optimal performance.

• Experience in SQL and NoSQL databases, coupled with caching mechanisms. Includes designing data structures, optimizing, and maintaining systems, as well as effective caching strategies to enhance performance and responsiveness.

• Experience working with modern Javascript frameworks like React and Angular, HTML, and CSS.

• Ability to participate in on-call rotation to support Alkami’s customers.

Desired Skills:

• Experience extending Kubernetes with operator and controller patterns.

• Experience with OpenTelemetry.

• Experience working with and designing RESTful and/or gRPC APIs.

• Experience with AWS or equivalent cloud infrastructure.

• Experience working with SaaS offerings in the technology and financial industries.

The salary range for this position is: $117,600 - $176,399Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.