Sr. Product Manager

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

FourKites has evolved from multimodal freight visibility into a comprehensive platform spanning yard management, appointment scheduling, order visibility, inventory insights, and purchase order tracking. With AI transformation accelerating, we're creating a new category of data-led product SKUs that unlock cross-functional value by connecting our rich dataset across hundreds of shippers and thousands of carriers.

Sr. Product Manager, Core Visibility

This is a unique Product Manager role that requires both strategic product thinking AND hands-on technical capability. You'll own the P&L and customer experience for core visibility and work directly with some of the world’s largest shippers.

Location: Chicago preferred. Open to remote with monthly travel to Chicago

What You'll be doing:

• Own product P&L, adoption metrics, and customer outcomes
• Engage directly with enterprise customers to identify high-value use cases
• Drive go-to-market strategy with sales and customer success teams
• Shape the long-term vision for FourKites' flagship over-the-road product line

Technical Product Development

• Personally mine and analyze data using Pendo, SQL/Python to gain usage insights and validate hypotheses
• Build proof-of-concepts and prototypes using modern AI tools to demonstrate value
• Define data models and analytics requirements for engineering teams
• Run A/B tests and analyze product usage patterns
• Collaborate with data scientists on ML model requirements

Success Metrics (Year 1)

• Achieve >90% customer retention for core visibility products 
• Achieve 80%+ on new features released

Who you are:

Must-Haves

• At least 5+ years of Product Management experience in a fast-growing SaaS company
• Chain Domain Expertise: Deep understanding of operational supply chain challenges (shipper pain points, yard management, multimodal logistics)
• Technical Hands-On Ability: Comfort with cursor.ai or equivalent tools to be able to quickly build prototypes
• Proficiency in SQL and Python to independently explore data and insights
• Customer-Facing Skills: Ability to engage with enterprise customers and translate needs into products
• Self-Starter Mindset: Thrives in ambiguity, identifies opportunities without waiting for briefs
• BS in math, statistics, economics, engineering or a quantitative discipline. MBA preferred but not required

Soft Skills

• Hunger to Learn & Collaborate: Given the emerging nature of our data products, we require someone with passion, curiosity, and the ability to work closely with technical teams, customers, and other product managers to co-create value.
• Proactive Problem-Solving Mindset: This is not a traditional, directive role. The person should be self-driven, identifying gaps, researching market needs, and proposing solutions proactively without waiting for detailed briefs

Who we are:

FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. 

Working at FourKites

We provide competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe, including:

• 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work.
• Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others.
• Opportunities throughout the year to learn and celebrate diversity.
• Access to leading AI tools and foundation models, with the freedom to experiment and find creative ways to be more effective in your role

And we're always listening for new ways to support everyone in and out of the office.