Sr Engineer

      

Thrivent is seeking a Senior Engineer to join our Technology Service Experience team.
This team plays a critical role in shaping how our customers access technology support—whether through calls, chats, virtual agents, self-service tools, or onsite assistance. As a Senior Engineer, you’ll help design, build, and maintain the systems that power these experiences. Your work will directly impact our ability to deliver timely, seamless support through each customer’s preferred channel—enabling them to stay focused on serving their own clients with confidence.

         

          

DUTIES & RESPONSIBILITIES: 

Designing Solutions

• Apply technical knowledge to drive outcomes for customers 
• Ability to work and problem solve independently on initiatives that align to the broader software engineering strategy

Developing Software

• Member of team that can work independently, as well as collaboratively with team, in developing core software for the product that delivers outcomes.
• Consistent and dependable in delivering core software that delivers outcomes and meets/exceeds the teams expectations for stability, scalability, resilience, etc.

Learning and Applying New Techniques

• Shares new ideas and techniques with team; Encourages junior engineers to invest in learning as a part of their job.

Collaborating within the Team

• Participate in team’s collaboration sessions to provide technical expertise to solve a problem/remove technical roadblocks for the team
• Participate in product planning and implementation. Helps team to understand and decompose work

Defining Engineering Standards and Patterns

• Contribute to develop engineering practices, templates and frameworks in collaboration with the team.

DevOps

• Continuously assessing technology to build more stable, scalable, and resilient software; Use data to measure progress
• Promote and expand on the use of the CI/CD pipeline to improve the deployment and build process.
• Participates in the team support rotation and provides expert knowledge on focus subsystems.

Selecting & Managing Technology Vendors

• Contribute to define the selection criteria for selecting the right technology vendors .
• Participate in proof of concept / technology along with the vendor

Coaching Engineers

• Provide guidance to junior engineers to help them learn foundational software engineering skills
• Provide technical expertise and help the team to solve technical/software issues
• Provide trainings to the junior developers and groom them
• Provide domain expertise on software products in their area to junior engineers to help them learn/grow their skills and contribute as part of the team

Recruiting/Building Talent

• Engage in the tech community to build the Thrivent technology brand and position as the employer of choice in the market
• Participate in the interview process or be part of the panel to recruit the right talent to the team
• Contribute to the recruitment to define the structure of the interview process to hire the right talent to the team.
• Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable.  ​
• Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients.  Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.  

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QUALIFICATIONS & SKILLS:  

 Required:

• Bachelor's degree in Computer Science or other technical field or equivalent work experience
•  7+ years of experience in engineering environments, taking abstract concepts and ideas and formulating a detailed software engineering plan to deliver 
• Sound knowledge of industry standard Software Development Life Cycle (SDLC) practices 
• Sound knowledge of version and revision control practices and procedures  
• Sound knowledge of systems design concepts that provide security and stability   
• Expertise in debugging code and/or complex log files for troubleshooting and analysis of product defects 
• Expert knowledge/experience with querying databases for complex data lookup/update 
• Perform code reviews with associate team members 

 Preferred: 

• Financial Services industry experience 
• Coach / mentor other team members as appropriate 
• Track record of leading enterprise-level front-end implementations
• Experience developing and customizing applications within ServiceNow or similar ITSM platforms.
• Proficiency in building Virtual Agents using Natural Language Understanding (NLU).
• Strong skills in UX/UI design, with a focus on enterprise platforms.
• Background in omnichannel customization, integrating web, call, chat, and mobile interfaces.
• Proven ability to align front-end development with user experience strategy.

              

Pay Transparency

 

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $102,023.00 - $138,032.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

 

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

 

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

 

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.