Sr Digital Marketing Nurture Strategist

Sorry, this job was removed at 08:18 p.m. (EST) on Monday, Oct 28, 2024
Be an Early Applicant
Hiring Remotely in Waltham, MA
Remote
Hybrid
7+ Years Experience
Artificial Intelligence • Cloud • HR Tech • Information Technology • Software
We're putting AI to work for people.
The Role

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
We are seeking a highly skilled and experienced Senior Digital Marketing Strategist to join our nurture team. This role is critical in driving our email marketing efforts across various strategic events, webinars, and field marketing events, including trade shows, seminars, workshops, and user groups. The ideal candidate will have a strong background in email marketing, customer lifecycle, exceptional program management skills, and the ability to collaborate effectively with stakeholders.
Email Marketing Management

  • Collaborate with stakeholders to develop and manage effective segmentation, cadence, test methodologies, and tactics for demand generation email campaigns.
  • Oversee and enforce email strategy, segmentation, prioritization, and governance to ensure alignment with business goals.
  • Ensure adherence to email best practices to drive customer action and engagement and compliance with industry standards as well as privacy policies.
  • Apply and advance knowledge in the professional/technical discipline of email marketing and B2B lead flow.
  • Coordinate and manage internal business reviews and approvals for email campaign rollouts.
  • Understand CMS (Content Management System) and marketing automation systems, integrations, and lead flow to ensure seamless campaign execution and lead management.


Program Management

  • Oversee the planning, execution, and optimization of email marketing campaigns
  • Coordinate with cross-functional teams to ensure seamless execution and alignment with overall marketing objectives.
  • Manage timelines and resources to deliver high-quality campaigns on schedule.
  • Coordinate and manage internal business reviews and approvals for email campaign rollouts.
  • Integrate channels outside of email (digital surround) to enhance the reach and effectiveness of marketing campaigns.


Stakeholder Management

  • Collaborate with internal stakeholders, including strategic event, AMS field marketing, and webinar teams to gather requirements and align on goals.
  • Analyze, monitor, and develop quarterly business review (QBR) to present and communicate insights of campaign performance to business stakeholders to inform future strategies.


Nurture Coordination

  • Develop and implement post event email nurture follow-up programs that align with broader digital marketing strategies.
  • Work closely with the digital marketing team to integrate email campaigns with other channels, such as social media, content marketing, and paid advertising.
  • Analyze and report on the effectiveness of holistic digital nurture campaigns and make data-driven recommendations for improvement.


Continuous Improvement:

  • Stay up-to-date with industry trends, emerging technologies, and best practices in email marketing and nurture strategies
  • Identify opportunities for innovation and optimization within email and nurture strategies and tactics.
  • Conduct regular A/B testing to enhance campaign performance and engagement.
  • Demonstrate a clear understanding of marketing testing methodologies and possess an innovative mindset to drive pilots and innovation.


Qualifications

  • Bachelor's degree in Marketing, Business, or a related field.
  • Minimum of 7-10 years of experience in digital marketing, with a strong emphasis on segmentation, campaign management, and email strategy.
  • Proven ability to develop and execute successful email marketing campaigns.
  • Strong analytical skills with the ability to translate data into actionable insights.
  • Experience with Marketo, AEP and AJO is a plus
  • Excellent written and verbal communication skills.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Ability to work independently.


Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

What the Team is Saying

Brady
Kristen
Jamil
Shanequa
Katya
Jaime
Alexander
Viviana
Pat
Suzanne
The Company
Waltham, MA
26,000 Employees
Hybrid Workplace
Year Founded: 2004

What We Do

As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the defining enterprise software company of the 21st century (or "DESCO21C," as we like to call it).

With more than 8,100+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.

Explore your future career with us, visit www.servicenow.com/careers.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company , you can grow can grow your career faster.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

ServiceNow Teams

Team
Inside ServiceNow
About our Teams

ServiceNow Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.

Typical time on-site: Flexible
Waltham, MA

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account