Sr Customer Care Coordinator (Remote, United States)

Sorry, this job was removed at 08:14 p.m. (EST) on Monday, Oct 28, 2024
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Hiring Remotely in Waltham, MA
Remote
Hybrid
45K-50K Annually
1-3 Years Experience
Artificial Intelligence • Cloud • Information Technology • Software • Big Data Analytics • Automation
Dynatrace enables flawless and secure digital interactions.
The Role

Company Description
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
Job Description
We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance. This is not just a job; it is a starting point for a career at Dynatrace.
As a Remote Technical Customer Support, you will work within our Insights Services team, supporting eight to ten named customers. You won't be alone but paired with a more senior Analyst, working together to provide outstanding customer service. Your journey will begin with 6 weeks of extensive product training followed by job shadowing as you learn the role.
Each day, you will ensure our products are working for our customers, helping them understand the performance data we collect about their sites and being their go-to person for trainings and configuration. Most of this customer interaction happens over email or Slack.
If you have always wanted to work in technology, Dynatrace could be the right company for you. Responsibilities include:

  • Work closely with an internal Analyst to provide support and training for the Digital Experience product line for your clients
  • Assist in configuration and implementation of best practices and maintain a customer's Dynatrace environment based on communicated customer business goals
  • Responsible for an in depth, technical understanding of the Dynatrace Digital Experience product (Real User Data, Session Replay and Synthetic data)
  • Create and manage web and mobile measurements scripts
  • Analyze day to day performance and availability data while providing clear, in-depth, and concise root cause analysis for both customers and internal Analysts
  • Proactively identify issues, escalating to appropriate team members as needed and communicating progress


Qualifications
Minimum Requirements:

  • Associate's Degree in a technology related field is required
  • Minimum of 1 year of experience in technology related field


Preferred Requirements:

  • Bachelor's Degree in a technology related field is preferred
  • Experience in data driven analysis - excellent at working with, understanding and analyzing data
  • Familiarity with JavaScript


Additional Information
Salary $45K - $50K DOE, plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.
All your information will be kept confidential according to EEO guidelines.
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.

What the Team is Saying

Michael Polter
Jamie Mallett
Trevor Ealy
Hannah Fleming
Jamie Mallett
Kristen Armata
Steve Pace
John Rocker
The Company
Waltham , MA
4,700 Employees
Hybrid Workplace
Year Founded: 2005

What We Do

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With advanced observability, AI and complete automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure, and experience of all users.

Why Work With Us

Interested in Marketing or Sales? Majority of this office is dedicated to these primary functions. Our open floor plan is built for collaboration amongst teams and you can feel the excitement as we take over the digital world. Mingle with the executive team over a beer, say “hey” to the CEO on your way to the kitchen, or join our Office Olympics!

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Dynatrace Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.

Typical time on-site: Flexible
Waltham, MA

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