The Senior Business Intelligence Analyst is responsible for development, implementation and maintenance of data-driven solutions to support strategic decision-making. This role involves working closely with various business partners to gather requirements, perform data analysis, and create insightful reports and dashboards.
Primary responsibilities include
- Responsible for transforming data into easily understandable visualizations and reports that enable informed decision making and insights.
- Develop, implement, and maintain advanced BI dashboards and reports using tools like Power BI, Tableau, or similar.
- Ensure data accuracy, integrity, and security in all BI activities.
- Document BI processes and procedures.
Qualifications, Education, Certifications and/or Other Professional Credentials
- Comfortable owning projects end-to-end, including communicating project status to business leaders and sharing outcomes and value after completion.
- Demonstrated ability to gather and clarify requirements and serve as a key connection point with business partners.
- Strong communication skills with the ability to build relationships and collaborate effectively with business stakeholders.
- Proven self-starter with the ability to take initiative and proactively establish relationships across teams.
- Ability to ramp quickly by learning the business, identifying high-value work, and navigating data sources and internal support channels.
- Experience supporting both technical, data-driven initiatives and business-facing dashboarding or reporting needs.
- Ability to navigate enterprise environments, including securing appropriate access, tools, and systems needed to perform the role.
Preferred Qualifications
- Experience building credibility and trust with stakeholders, particularly when supporting partners deeply familiar with their business domain.
- Experience working in a growth or build environment, contributing to the development of a new or evolving team capability.
- Interest in expanding both technical and business acumen, with the ability to grow within the role.
- Strong ability to communicate insights and outcomes in a way that clearly conveys business impact and value.
Education, Certifications and/or Other Professional Credentials
- Bachelor’s degree or equivalent experience in Analytics, Business, Information Systems, Computer Science, Finance, or a related field.
- Preferred: Advanced degree in a quantitative or analytics-related discipline.
- Preferred: Relevant certifications or training in data analytics, business intelligence, or data visualization tools.
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday through Friday, 8:30 AM to 5:00 PM; no weekend hours required.
Pay Transparency
The salary range for this position is $100,000 - $140,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
About UsEqual Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Citizens Boston, Massachusetts, USA Office
28 State St, Boston, MA, United States, 02109
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