Hi. We’re HubSpot.

HubSpot’s Services Organization is on a mission to help customers grow by delivering best-in-class services and support. Members of this team look for every opportunity to delight our customers by identifying moments to solve for their needs. To support this team and their mission, the Learning & Development team is looking to hire a Services New Hire Trainer to be based in our Cambridge, MA office to help prepare folks to solve for our customers.

As a Services New Hire Trainer you will play an instrumental role in training and guiding new members of the North America Services Teams. This training will cover subject matter around marketing and sales strategies, HubSpot’s software suites, and best practices in delivering customer service. The knowledge transference in these areas will ensure immediate and long term success for Services reps’ careers and perhaps more importantly, for the HubSpot customers they serve.

In this role you will:

• Deliver engaging, high-impact training to our new Services hires with a goal of setting a solid foundation for them to provide immediate value to our customers
• Work cross-functionally with the Services Program Manager to develop content facilitated within the program
• Assist with evaluating the effectiveness of the new hire training program, iterating as needed to meet the ever-changing needs of the Services organization
• Collaborate within the Learning & Development Team to ensure consistency of training concepts across teams
• Innovate on traditional training methods, leveraging product-based tests, online/viral quizzes, incentive-based learning, e-learning, etc. to drive knowledge retention and application
• Conduct effective one-on-one or small group coaching sessions with new Services team members

A strong candidate will have:

• Have 2+ years of face-to-face or classroom training experience in an advanced setting
• Understand facilitation, public speaking and group-training best practices
• Have a natural ability to explain complex software or technical concepts to groups of professionals
• Have a desire to work autonomously and are motivated by delivering a great customer experience
• Demonstrated ability to lead independently and adapt your style to rapidly changing organizational and platform changes
• Have a passion to help others through technology
• Customer facing experience – particularly in a customer service capacity - and a proven track record of success
• Strong written and oral communications skills
• A passion for culture, the employee experience, and diversity and inclusion initiatives
• Extremely organized, detail-oriented, reliable and responsive