Manage and grow relationships with VIP and high-net-worth clients in the local market. Develop customer service processes, analyze client behavior, coordinate cross-functional teams, drive client acquisition via products and events, partner with marketing to boost VIP conversions, and maintain accurate data for reporting and analysis.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About the Opportunity
This role offers the chance to drive OKX’s growth in high-value markets while building long-term relationships with influential clients. You will play a key part in shaping our VIP strategy, helping to expand OKX’s footprint across the local market.
What You’ll Be Doing - Manage relationships with VIP clients in the local market
- Cultivate and strengthen relationships with existing clients through consistent communication and rapport-building efforts.
- Develop and implement customer service processes and systems, including management rules and monitoring of key customer status.
- Analyze client behavior to identify unspoken needs and prepare key customer analysis reports.
- Collaborate with stakeholders across departments to deliver optimal service solutions and experiences.
- Drive growth of potential clients through product offerings, offline marketing activities, events, and campaigns.
- Partner with marketing teams to enhance brand awareness and drive leads and conversions among VIP tiers.
- Maintain accurate data and information for weekly updates and analysis.
- 5-6 years of experience in sales and client services functions within the international financial sector, preferably in banking or investments.
- Proven track record of managing client portfolios including institutional clients, high net-worth individuals, and private bank customers.
- Experience working with trading platforms or exchanges is highly advantageous.
- Strong communication and written skills in both English and Vietnamese to effectively communicate with Vietnamese-speaking stakeholders in the local market.
- Ability to thrive under pressure and meet tight deadlines while maintaining excellent multitasking skills
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- More that we love to tell you along the process!
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
Similar Jobs
Fintech • Financial Services • Cryptocurrency
Lead full-funnel growth across Southeast Asia: remove onboarding friction, run multi-channel acquisition campaigns, own campaign P&L, collaborate with product for growth loops and feature launches, and build segmentation and lifecycle frameworks to increase activation, retention, and LTV.
Top Skills:
AmplitudeMixpanelSQL
Professional Services • Real Estate • Consulting
Lead end-to-end cost management for construction projects (data centre MEP), overseeing strategic planning, cost controls, estimating, reporting, risk management, and commercial negotiations. Manage and develop a cost management team, act as primary client interface, and support business development and value engineering activities. Ensure accurate invoicing and financial processes using D-365.
Top Skills:
D-365 (Dynamics 365)
Professional Services • Real Estate • Consulting
Lead and coordinate bid and proposal activities for Turner & Townsend Taiwan, driving pipeline development and revenue growth. Manage bid planning, stakeholder mobilisation, proposal writing, partner collaboration, compliance with governance, and timely submissions. Support market analysis, interview preparation, capability materials, pipeline reporting, and content library maintenance to improve win rates.
Top Skills:
MS OfficeMicrosoft PowerpointMicrosoft Word
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
