Senior User Experience Researcher

| Watertown

The Opportunity:



Our health is incredibly precious and people in need of health care are often at their most fragile. Yet the function and experience of healthcare continues to fall far behind the rapidly innovating services we receive in other more frivolous parts of our lives. Maybe you’ve recently had a personal interaction with the archaic health system or you’re just tired of designing disposable experiences, or perhaps you’ve been passionate about fixing health for a while now. Whatever the reason, if you’re a talented, innovative and data scientist, motivated to make a difference in health, then we want to talk to you. Help us break through all the red tape and push our industry forward, to transform everyone’s experience of a visit to the doctor, a trip to the emergency room, or a lifetime with a chronic illness.

Over the last decade, athenahealth has grown a mature team of over 80 user experience researchers & designers. The digital products we build to enable athenahealth services are best-in-class, but we know there is still much room for improvement. In 2017 our company is pushing to make evidence-based experience design a central competency and competitive lever. Core to that mission is the establishment of a UX measurement & insights team that will guide product design & development from conception to in-market iteration. Importantly, we are seeking to build a team of data scientists that provide quantified measurement of UX impact and opportunities, and scalable support to the Experience Design group and our multi-disciplinary product development teams.



Position Summary:

Responsibilities may include, but are not limited to:

 

50% Conduct cross-functional quantitative user research

  • Design and run quantitative analysis to understand and predict user behavior, perception, and performance
  • Proactively seek out new data-centric methods, techniques, and opportunities to test hypotheses to create a shared understanding of our users
  • Collaborate cross functionally to obtain data, better understand subject matter, and help understand users

 

25% Develop user insights frameworks

  • Develop systems and frameworks to help product managers, developers, and designers as they conduct lean user research to help fuel data-driven decision making throughout the organization
  • Advocate for user-centered, quantitative research to be the forefront of product strategy and roadmap planning
  • Assist in the establishment of frameworks for research and analysis to consistently and objectively measure the value and impact our features and functionality deliver to users

 

25% Guide the future of quantitative user research at athena

  • Collaborate with the athenahealth Analytics team to build a behavioral tracking taxonomy to understand usage of athena digital products
  • Demonstrate how data science and quantitative methods (statistics, machine learning, etc) can be used to build user models
  • Build tools (e.g., dashboards) that designers, product owners, and engineers use to obtain data-driven insights about athenaNet users

 

Education, Experience, & Skills Required:

  • BA/BS required. Focus in Data Science, Human Computer Interaction, Computer Science, or Statistics preferred, or equivalent industry experience
  • 2-5 years experience in an industry setting conducting quantitative and qualitative research.
  • Experience in SQL and a programming language commonly used for data manipulation (and computational statistics such as Python, R, and/or MATLAB)
  • Strong data visualization skills
  • Framework, training, tools, and systems development
  • Experience with behavioral analysis, elastic search, Kibana, BI platforms (e.g., Looker, Tableau), and R-Shiny a plus

 

Behaviors & Abilities Required:

  • Able to work independently in a fast paced environment with shifting priorities and ambiguous goals
  • Proactively seeks out answers from others - is unafraid to ask tough questions to understand the big picture
  • Questions assumptions, helps create a shared vision, is passionate about research and experimental design
  • Is able to collaborate with many individuals and teams across multi-functional zones and areas
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Location

311 Arsenal Street, Watertown, MA 02472
311 Arsenal Street, Watertown, MA 02472
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