dataxu’s vision is to make marketing better using data science. The world’s top brands and agencies partner with dataxu to better understand and engage their customers across all available media formats, devices, channels, and buying modes. dataxu’s Demand-Side Platform (DSP) was recently named a Leader, including the highest score possible in the product strategy criteria in The Forrester Wave™: Omnichannel Demand-Side Platforms, Q2 2017 from Forrester Research Inc. In March, dataxu also received the top usability score among competitors in a head-to-head study by independent usability research firm, Validately.

Do you like a challenge and solving puzzles? Are you good at thinking on your feet? Are you a self-starter who is comfortable in taking the initiative? Do you like the idea of being a customer’s hero? If so, we want you!

The Support Engineering team is an elite unit of engineers responsible for providing top-flight support services to dataxu's customers. We resolve complex problems involving multiple technologies across vendors and we have a good time doing it. We are looking to bring in a Support Engineer III (Senior Support Engineer) who will be a technical backbone on our team! This person will work very closely across dataxu's internal teams and external partners to solve problems and develop creative solutions! 

On the Job

• Serve as a customer’s primary point of contact as you work with partner organizations to resolve the most challenging problems
• Troubleshoot errors and alarms spanning systems and vendors
• Document software defects for Engineering
• Refine processes and create new ones to improve efficiency
• Represent your team at cross-functional leadership groups
• Create and upgrade current support tools
• Mentor more junior team members
• Participate in an on-call rotation

About You 

• BA/BS Computer Science or related field or relevant experience
• 5-7 years’ experience in a technical support role
• Strong communication skills, proven ability to adapt your message to the technical level of the audience, and comfort presenting technical materials to customers and partners
• Analytical and capable of breaking down highly complex challenges
• A self-starting appetite for learning, innovation, and challenges
• Knowledge of the advertising ecosystem, related terminology and technology is a plus
• Strong knowledge of SQL (Postgres DBMS experience is a plus)
• Strong knowledge of Unix
• Strong knowledge of web languages (HTML5, Javascript, XML)
• Familiarity with source control and release tools, such as Git and Jenkins
• Familiarity with conditional job scheduling
• Some familiarity with one or more of the following technologies: Ruby, Python, shell scripting, Zabbix, Salesforce, JIRA, JSON, SSL, TCP/IP, DNS, Cookies.

Day-to-day at the 'xu

Life at dataxu is truly unique. From Day 1, through an industry leading employee integration program, we work hard to ensure that our new xukeepers (dataxu – get it?) understand our values and what behaviors contribute to a successful career here at dataxu.

Here’s what we are all about:

Free weekly lunches, happy hours and costume competitions? Yeah, we’ve got all that. We’re totally obsessed with our customers, our product, our people and innovation—all of which tie right in with our corporate values. We Collaborate across all teams and global offices. Our customers Trust us because we put transparency and their needs first. Innovation is part of everything that we do. Excellence is our standard mode of operation. And of course, Customer Obsession. We wouldn’t be here without our customers! So, interested in working here yet? Visit dataxu.com to learn more!