We are looking for a Sales Operations professional to help drive measurable improvements in sales productivity. This person will work with TripAdvisor’s Insides Sales organization to build and optimize sales-related business processes and optimize our sales systems.

The Sales Operations Manager will bring an analytical problem-solving approach, relentless drive, and a sharp focus on taking steps that impact our business. S/he will work closely with TripAdvisor’s global sales teams (sales management and other stakeholders) in a dynamic environment. 

What you'll do:

• Identify, prioritize, and eliminate sales process bottlenecks and inconsistencies
• Own, overhaul, and/or support key sales business processes (sales forecasting, planning, commissions execution, etc.)
• Work with sales management and other stakeholders to identify and quantify the sales target opportunity, and to assign quotas
• Analyze sales pipeline data to monitor pipeline coverage, highlight risks and opportunities, and drive greater predictability and focus in the business
• Work with management to implement, administer, and improve sales incentive compensation programs
• Work with accounting, finance, etc. to ensure corporate sales compliance
• Assist with Salesforce.com administration and project prioritization to realize the best possible return on these investments
• Produce, socialize, and review actionable and accurate sales reporting and BI tools for reps, managers, and sales leaders

Organizational Alignment:

• Reports to the Director, Sales Operations
• Aligned with Global stakeholders across Sales Management, Sales Enablement, Product and Enterprise Engineering, and Business Analytics
• Fosters close, cooperative relationships with peers, sales management, and other sales and support personnel

What we need from you:

• Bachelor’s degree required, plus at least 10-12 years’ professional experience; MBA or similar qualification preferred
• Demonstrated success in a Sales Ops, Business Ops, or similar role, using analysis and process improvement to drive change and fuel revenue growth
• Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact
• Excellent analytical skills – experience producing, consuming, and acting on analyses (in Excel, SQL, etc.)
• Previous experience with Salesforce.com is a plus
• Ability to thrive in a fast-paced environment that rewards a creative, hands-on approach
• Ability to manage multiple priorities and tasks; strong organizational and project management skills
• Willingness to travel when needed

 In addition, the right candidate will demonstrate the following competencies:

• Respect for colleagues and partners; must work well in a matrix environment
• Flexibility and openness to change; ability to make decisions with incomplete or ambiguous information
• Sound business judgment and ability to make tradeoffs and prioritization decisions that help the business
• Strong sense of urgency and personal accountability for results
• Recognition of own strengths and weaknesses, and continuous pursuit of feedback and self-development
• Absolute integrity and strong personal and professional ethics

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