Senior Prompt Engineer

Triple Whale is a leader in business intelligence for e-commerce. With more than 35,000 customers in dozens of countries, our software tracks more than $55 billion of online commerce annually. Our culture, built on innovation, creativity, and speed, fosters an environment where great ideas can flourish. Headquartered in Columbus, Ohio, with additional offices in Israel, we are expanding our team to pursue an ambitious vision. Join us and be part of something big!

AI Agents are the future of how Triple Whale customers will interact with our platform.  We house all of the data that ecommerce marketers and operators need to run their business, and we're using agents to help them make faster and smarter business decisions.

The Prompt Engineering team is at the forefront of making that goal a reality and bringing usable, understandable, and transformative agents to our customers.  As we scale our existing AI capabilities and explore new frontiers, we’re seeking a Senior Prompt Engineer to bridge the gap between our technical teams and customers.  This expert will ensure seamless data extraction and intelligent reporting that drive real business outcomes. This role reports directly to the VP of Design, Research, and Applied AI.

• Customer-facing AI support — Work directly with customers to understand their data needs and help them build AI agents that extract insights and generate automated reports from Triple Whale's comprehensive ecommerce dataset.
• Agent development & optimization — Build new AI agents to fill our customer-facing library and training set. Focusing on natural language to SQL query generation and LLM-powered reporting outputs.
• Prompt engineering & testing — Continuously test and refine prompts across multiple LLM providers (Anthropic, OpenAI, Google) to optimize data extraction accuracy and report quality.
• Cross-functional collaboration — Partner with developers and AI engineers to improve text-to-SQL capabilities and provide user experience feedback to enhance product usability.
• Internal enablement — Communicate new agentic features and capabilities to internal teams, supporting go-to-market strategies with technical insights and customer use cases.
• Quality assurance — Ensure AI-generated SQL queries and reports meet customer expectations and business requirements through rigorous testing and iteration.
• Customer advocacy — Act as the bridge between technical teams and customers, translating complex data capabilities into understandable solutions that drive business value.

We're open to candidates from three distinct backgrounds:

Type 1 - Ecommerce expertise:

• 6+ years of experience in ecommerce marketing, media buying, or operations
• Deep understanding of ecommerce metrics, customer journeys, and business intelligence needs
• Experience using data to drive marketing and business decisions

Type 2 - Business intelligence:

• 6+ years of data analysis or data science experience
• Proficiency in writing SQL queries from scratch
• Experience working with complex data schemas and databases

Type 3 - Artificial intelligence:

• 6+ years of experience working with large language models or generative AI technologies
• Deep familiarity with the capabilities, tradeoffs, and inner workings of state-of-the-art LLMs (e.g., GPT-4, Claude, Mistral, etc.)
• Demonstrated proficiency with prompt engineering (e.g., LangChain), agent building frameworks, and vibe coding tools (n8n, Replit, Lovable)

Universal requirements:

• Genuine enthusiasm for AI tools and applications—you actively experiment with and stay current on AI developments
• Strong interpersonal and communication skills with ability to work directly with customers
• Natural curiosity about how AI can solve real business problems
• Collaborative mindset with ability to work effectively across technical and non-technical teams
• Comfort working in a fast-paced environment with evolving AI capabilities

Bonus points:

• If you are a combination of any of the two types listed above, we want to talk to you
• If you are all three, stop what you’re doing and come join us now
• Background in customer-facing technical roles

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

• Greatest Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do
• Compensation: Competitive salary, benefits, and equity
• Family Focus: Parental leave and flexibility for families
• Time Off: Generous PTO. We want you to relax when you need to relax!
• Healthcare: Excellent medical, dental, and vision coverage
• 401K: 3% matching

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.