The Network Operations Center (NOC) at Constant Contact ensures thousands of small business around the world of every day are able to reach their customers. We make all of this happen and we are hiring someone who is seriously awesome. Hopefully this is you!

We are hiring innovative people who adapt to the demands of a in-demand production environment. Folks who make it happen. Folks who put customers first, always, and are seriously awesome.

As the guardians of Production and the Customer Experience, Constant Contact’s NOC focuses on all aspects of the Production uptime. The results we deliver are product resiliency, innovation of best practices and millions of messages a day

In this role, you will be a key contributor to the team’s mandate. You will contribute to how our products are monitored, manage releases, and protect our systems for maximum performance and availability. You have experience and passion for delivering and an interest in solutions at scale th. Your middle name is “Automation” because you have a passionate track record for simpler, faster, and better and a loathing for doing mundane work more than once.

Responsibilities:

• Monitor and troubleshoot production products in a SAAS environment.
• Recommend improvements and and iterate production instrumentation
• Design tools and provide training for peers across operations ensuring 24x7 site-up of all services and the application portfolio
• Support an ITIL environment and educate others on ITIL practices
• Actively participate in a Scrum environment, iterate quickly and contribute toward key goals
• Create, maintain, and document tools and automation for handling system state and operational excellence.
• Act as an escalation point for junior staff members and striving to be the resident expert for your technology portfolio
• Engage with teams across Constant Contact to share best practices and leverage tools and code for reuse as effectively as possible
• Serve as a member of a 24x7 tiered on-call team, ensuring your partners in Product Management, Development, and Quality Engineering at Constant Contact are delighted

Requirements:

• BS degree in Computer Science or related field or equivalent work experience
• 4+ years of NOC related experience
• Must have a strong, customer-centric philosophy, a drive to go above and beyond the norm to fully resolve issues
• Familiarity with Linux and Windows operating systems
• Experience working with Java applications, including tuning, configuration, troubleshooting, etc.
• Experience implementing and/or improving system and application-level monitoring tools such as Nagios, Gomez or other equivalent industry standard tools
• Must be an out-of-the-box thinker willing to challenge conventional approaches and build consensus around innovative solutions
• Excellent ability to document current requirements and enhance existing processes

Preferred:

• Experience working within an agile project management framework
• Python, Java and Ruby experience
• Strong knowledge of IP networking, DNS, load balancing and CDN’s
• Experience of working with native mobile applications at scale
• Experience with Apache, NGINX or similar web servers