Senior Director, Product Management

| Hybrid
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We, at Flywire, are looking for a strategic and results-oriented product leader to serve as Senior Director of Product Management. This is a critical member of our product leadership team and will be tasked with building and leading a best-in-class function for the company. Reporting to the VP of Product, the Senior Director of Product Management will play a key role in bringing our product vision and strategy to life in the form of results, managing the product roadmap, ensuring that the team is following proper process, and serving as the ‘face and voice of Product Management’ inside the organization. As Flywire continues to grow and scale at a rapid pace, this critical position will drive alignment, coordination, and execution across multiple product initiatives.

Key responsibilities:

  • Drive the execution of product vision, strategy, and roadmap with a focus on innovation, growth, and speed to market, amplifying Flywire's competitiveness advantage
  • Lead the product management team responsible for execution of product launch plans and programs across our consumer, client and payment platforms
  • Build and maintain product management process, from product discovery phase to product launch stage, including requirements intake process (analysis, selection, prioritization, etc.) as part of product planning while continuously identifying and driving improvements to products in development or in production to ensure that the solutions best support the needs of existing customers and drive the value proposition to new customers
  • Communicate and evagelize product vision and roadmap that supports our business strategies
  • Forge strong partnerships with the sales and partners teams and other internal stakeholders by communicating transparently and building bridges to accelerate innovation collaboratively
  • Act as a bridge between the Product and R&D team by ensuring all product requirements are properly captured and communicated to the Engineering Product Office team and that the Product Requirements Definition stage is successfully executed.
  • Build a deep understanding of our clients, their payers, and their payment needs through market research, customer interviews, and usage studies
  • Recruit, train, and manage great product talent

Our ideal candidate has:

  • 10+ years progressive experience in all phases of product management, from product strategy creation to business / market analysis, prototype / MVP development to product marketing through product launch, ideally in the FinTech or payments solutions provider space
  • Past hands-on experience with product development is preferred
  • 8+ years leading, developing, and scaling teams cross functionally in a globally complex organization
  • Experience implementing and scaling product management best practices
  • An analytical mind, having curiosity for details, strong technical aptitude, and decisiveness are must-have qualities
  • Familiarity with current and prevalent technologies and how these technologies can be exploited / leveraged to create values to Flywire customers while giving Flywire solution offerings competitive advantages
  • Ability to quickly establish credibility with key stakeholders
  • Ability to identify true value associated with competing priorities

Flywire is an equal opportunity employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • LookerAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • SalesforceCRM
    • GmailEmail
    • MarketoLead Gen

Location

Our three floor office is overlooks the Boston Common right on Tremont Street.

An Insider's view of Flywire

How would you describe the company’s work-life balance?

Flywire's work-life balance is great! I have so much flexibility. I've really taken advantage of the Hybrid work model that Flywire offers working from home Mondays and Fridays then coming into the office Tuesdays-Thursdays. I can work comfortably and confidently from anywhere and step away when I need a break.

Alissa

Cash Management & Treasury Lead, Americas

How do you collaborate with other teams in the company?

Flywire is a truly global company with offices across the world. Marketing is an exciting team to be a part of because we are at the intersection of so many different initiatives. We partner with sales, customer success, business operations, people allieand product, and so much more!

Allison MacLeod

CMO

How does the company support your career growth?

I have been able to grow my career due to the encouragement and support provided by the company on any given day. From all of the internal and external trainings that are offered to us, to the mentoring and coaching I receive from my fellow FlyMates, I never feel that I am "stuck" in my personal or professional career growth.

Maicol

Client Success Operations, Travel

How do you empower your team to be more creative?

It is important to me to ensure our team has the tools and resources needed, but not micromanage how they use them. This allows each person to assume responsibility and be creative with their own process. We also prioritize brainstorming in meetings, recognizing creative approaches, and connecting with others outside of our team for inspiration!

Sydney

Director, EDU Associations and Partnerships

What’s the vibe like in the office?

The vibe in the Boston office is very welcoming and energetic, where you can feel a sense of belonging. The people who come into the Boston office come in because we can bring our authentic selves. It is a very positive, uplifting vibe.

Kat

Sourcing Specialist

What are Flywire Perks + Benefits

Flywire Benefits Overview

Flywire is proud to be one of Built In Boston's 100 Best Places to Work. To recognize the value of FlyMates' efforts, Flywire offers a comprehensive program of benefits! We believe work should energize and engage you, bringing both personal and professional satisfaction.

We’ll help you unlock your potential through on-the-job training, mentoring, and development workshops. We have a collaborative culture which makes Flywire the best environment in which to thrive.

Culture
Volunteer in local community
We love to see and encourage FlyMates to get involved in the Boston community. We partner with local charities such as BUILD Boston and ArtLifting and are always looking to expand.
Partners with nonprofits
Annual partnership with School the World! We fundraise and send FlyMates to around the globe to help build communities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Flywire provides employees with a flexible work schedule that includes Flexible start and end times.
Remote work program
Diversity
Documented equal pay policy
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We have a very active and engaged Employee Resource Group, FlyMates First, consisting of 30 FlyMates around the Globe, who are dedicated to our DE&I efforts both internally and externally.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 12 weeks of parental leave for the primary caretaker. Flywire also provides 4 weeks of leave for the secondary caretaker.
Family medical leave
Company sponsored family events
Flywire sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Flywire provides “FlyBetter Days” which provides two additional paid days off for a FlyMate to use to support their local communities or causes that matter to them.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Flywire sponsors commuter benefits for all of our office-based FlyMates.
Company-sponsored outings
Flywire hosts summer and holiday gatherings for FlyMates across the globe.
Free snacks and drinks
Flywire has a fully stocked kitchen including unlimited snacks, coffee, tea, a Bevi machine and all the Coke Zero and Diet Coke you can handle.
Some meals provided
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Our health insurance provider offers a fitness reimbursement among other great benefits!
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
We host FlyBytes monthly to share exciting news and updates across departments so teams stay updated and informed of exciting work happening around the globe!
Promote from within
Continuing education available during work hours
Customized development tracks
Paid industry certifications

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