Senior Director, Analyst – AI-driven Application Integration For CRM/ERP (Remote US)

As a Senior Director, Analyst specializing in AI-driven Application Integration, you will serve as a strategic advisor and thought leader, guiding global enterprises through the complexities of integrating artificial intelligence into large-scale application ecosystems. You will produce authoritative insights and support clients in navigating the evolving landscape of enterprise application integration, with a particular focus on AI-driven orchestration and automation.

What you’ll do:

• Provide strategic guidance on integration orchestration, architecture, and governance for complex enterprise application environments.
• Advise clients on integrating AI capabilities into ERP and CRM platforms, for example, SAP, Salesforce, or Oracle.
• Guide clients on the selection and implementation of AI-augmented autonomous orchestration tools by aiming for an appropriate balance of risk/safety and the most impactful business improvement opportunities.
• Enable clients to unlock the true value of a composable enterprise application architecture by moving beyond simply having modular building blocks to having those blocks intelligently and independently orchestrated to achieve business outcomes.
• Lead comprehensive evaluation of orchestration platforms tailored to clients’ integration and orchestration needs.
• Develop and publish in-depth insights on AI-enabled application integration, emerging technologies, and best practices for enterprise-scale transformation.
• Analyze and compare integration platform vendors that focus on enterprise applications, such as ERP/CRM, with an emphasis on the Integration Platform as a Service (iPaaS) market.
• Build credibility as an industry expert to represent Gartner insights, methodology, and strategy.
• Knowledge and familiarity with agent communication protocols such as MCP, A2A, and ACP.  
• Actively participate in innovation, ideation, and insight discussions, collaborating effectively with peers in the insights community.
• Mentor and coach junior team members, fostering professional growth and knowledge transfer.

Who you are:

• Strong communicator able to explain complex concepts concisely and simply.
• Comfortable presenting at large and small-scale speaking engagements.
• Ability to represent Gartner's insights methodology and strategies effectively at all levels.
• Identify research process improvements or develop new processes that enhance service delivery.
• Maintain a client-centric approach by actively seeking to engage clients regularly and meaningfully through Gartner insights and interactions.

What you’ll need:

• Bachelor’s degree or equivalent experience
• 12+ years of experience in enterprise application integration, AI, or related fields, or an equivalent combination of education and experience.
• Demonstrated expertise in AI applications within large Enterprise Applications environments.
• In-depth knowledge of integration technologies, iPaaS solutions, and vendor landscapes.
• Demonstrate executive presence and establish credibility with senior stakeholders.
• Excellence in research and writing ability, with strong written and verbal proficiency, analytical and presentation skills.
• Willingness and ability to travel up to 25%.

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 152,000 USD - 190,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected].

Job Requisition ID:104533

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