The Senior Customer Success Manager guides customers in optimizing Rapid7 products to achieve cybersecurity goals, build relationships, and ensure satisfaction.
The Senior Customer Success Advisor (CSA) acts as a trusted partner to Rapid7 customers, helping them maximise the value of their cybersecurity investments. In this role, you will leverage your product expertise and domain knowledge to support customers in achieving their security goals while driving platform adoption and long-term success.
About the Team
The Customer Success team is responsible for ensuring customers achieve meaningful outcomes with Rapid7 solutions by building strong relationships and delivering strategic guidance.
About the Role
As a Senior Customer Success Advisor, your primary responsibility will be to guide customers in realising the full value of their Rapid7 products to support their cybersecurity objectives. Specifically, your focus will be to:
The skills and qualities you'll bring include:
We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
#LI-KB2
About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.
About the Team
The Customer Success team is responsible for ensuring customers achieve meaningful outcomes with Rapid7 solutions by building strong relationships and delivering strategic guidance.
About the Role
As a Senior Customer Success Advisor, your primary responsibility will be to guide customers in realising the full value of their Rapid7 products to support their cybersecurity objectives. Specifically, your focus will be to:
- Build and maintain strong, strategic relationships with key customer stakeholders
- Act as the primary point of contact to address inquiries, resolve issues, and drive customer satisfaction
- Provide product and domain expertise to ensure customers effectively adopt and optimise Rapid7 solutions
- Lead key customer engagements such as status reviews and Executive Business Reviews
- Identify and mitigate risks within customer accounts to support retention and renewal
- Advocate for customer needs internally to influence product and service improvements
The skills and qualities you'll bring include:
- 5-6+ years in Customer Success, Account Management, or Consulting within SaaS or high-tech (cybersecurity preferred)
- Strong interpersonal and communication skills, with proficiency in German (C1+) and English (B2+)
- Ability to develop customer strategies and drive product adoption for measurable ROI
- Solid understanding of technical concepts and security frameworks
- Experience partnering with both technical teams and senior stakeholders
- Strong project management, prioritisation, and problem-solving abilities
- Ability to identify and mitigate customer risks proactively
- Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.
We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
#LI-KB2
About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.
Top Skills
Cybersecurity
SaaS
Rapid7 Boston, Massachusetts, USA Office
Rapid7 Boston Office
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Rapid7 is located next to TD Garden and North Station. The Garden is home to the Boston Bruins, Boston Celtics, and year round musical performances and entertainment events. North station provides easy access to public transportation through the T and Commuter Rail.
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