Senior Customer Insights Analyst

Primary Purpose

The Customer Insights Senior Analyst works with the Customer Insights Team to support our Customer Experience survey strategy. Experience in survey development/research and best practices are necessary to support the end-to-end research process. The ideal candidate will be customer-obsessed, have a passion for data, and analytical skills to identify themes, trends and actionable insights for multiple services across Bright Horizons. This requires the skills to design, build, evaluate and analyze our customer experience surveys to create visualizations and reporting designed to carry the customer's voice to the organization. This position will be part of a fast-paced, collaborative team, and must be able to manage multiple time-sensitive projects.

This is a remote position available in the United States.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.

Essential Functions/Responsibilities

• Supports research development and end-to-end survey process.
• Works with stakeholders and end users throughout each stage of project design up to and including dashboards/reporting to communicate insights and ensure understanding
• Acts as a research/analysis subject matter expert and resource for Customer Insights
• Understands context of data and appropriate uses
• Monitors, measures and provides feedback on surveys and report performance
• Performs intermediate data transformations in Excel
• Monitors health of surveys and brings issues to leadership
• Develop and maintain a working knowledge of company operations
• Works collaboratively with other departments
• Exercises authority to design, distribute, and analyze surveys
• Evaluates projects and methodology to recommend opportunities for optimization

Minimum Qualifications:

• Bachelor's Degree
• 3 years of experience in survey development and analysis

Additional Job Requirements

• Experience with Qualtrics CX Platform to include survey programming/ deployment and dashboard mapping/design
• Customer Experience mindset
• Robust analytical, problem solving, and critical thinking skills
• Ability to prioritize and manage many competing demands, and thrive in a fast-paced environment
• Excellent written and verbal communication skills
• Great attention to detail with ability to self-check own work and correct errors
• Strong skills in Excel, including sorting, filtering, and intermediate formula creation and use
• Ability and willingness to learn new systems quickly required

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference.

Compensation:

The annual salary for this position is between $71,000-$81,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 80 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• Paid vacation, sick, holiday, and parental bonding leave
• 401(k) retirement plan
• Long-term and short-term disability insurance
• Life insurance
• Money-saving discounts and financial planning tools
• Tuition assistance and education coaching
• Caregiving support and resources for the children and adults in your family
• Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness

Deadline to Apply:

This posting is anticipated to remain open until 6/12/26.

Life at Bright Horizons:

At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.