Senior Business Process Engineer

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Leidos is seeking a Senior Business Process Engineer to support the SEC ISS contract by leading process analysis and optimization efforts that improve service quality, operational efficiency, and governance outcomes across OIT service areas. This role drives standardized, ITIL-aligned process design and ensures workflows are documented, measurable, and continuously improved to meet contract performance expectations. The position partners with federal stakeholders and technical teams to convert business requirements into implementable process and ITSM solutions. The role also strengthens audit readiness and service-level performance through disciplined process governance, change control, and data-driven reporting.

Process Analysis and Optimization

- Lead end-to-end analysis, design, and optimization of complex cross-functional business processes supporting SEC ISS services.

- Assess current-state workflows, identify bottlenecks and control gaps, and implement improved future-state processes.

- Translate business and operational requirements into implementable process designs, including workflow automation opportunities.

- Align process improvements with SEC priorities, contract requirements, and enterprise service delivery objectives.

Governance, ITIL, and Compliance

- Establish and maintain ITIL-aligned process governance for incident, request, problem, change, and knowledge management.

- Define and enforce process controls, decision gates, and approval flows to align with SEC change-control expectations.

- Oversee compliance and audit activities by maintaining process evidence, SOP artifacts, and remediation tracking.

- Track and report process-related issues, risks, and performance deficiencies on an agreed governance cadence.

Service Management Reporting and Documentation

- Develop and maintain process documentation, including SOPs, runbooks/playbooks, workflow maps, and standards.

- Define SLA/KPI measurement approaches and support dashboard-based performance reporting and recurring deliverables.

- Use ticketing and operational data to perform root-cause analysis and drive lessons-learned updates to processes.

- Ensure process and knowledge artifacts are version-controlled, accessible, and aligned with organizational standards.

Stakeholder Engagement, Adoption, and Mentorship

- Collaborate with SEC stakeholders, service owners, and technical teams to implement approved process improvements.

- Lead change management activities, including communications, training, and adoption strategies for updated workflows.

- Provide mentorship and quality oversight to junior process engineers and team members.

- Present recommendations, progress, and improvement roadmaps to leadership and governance forums.

Citizenship/Work Authorization: Must meet contract requirements.

Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).

Education: Bachelors degree in a relevant field (e.g., Information Technology, Information Systems, Business, Engineering). Additional years of experience may be considered in lieu of degree.

Experience:

- 8 years of experience in business process analysis, design, and optimization within enterprise or federal IT environments.

- Strong experience applying ITIL frameworks, process governance, and workflow automation practices.

- Experience collaborating with business and technical stakeholders to translate requirements into technical and operational solutions.

Technical Skills:

- Matrix-required: ITIL frameworks, process governance, and workflow automation practices.

- Matrix-required: ServiceNow or similar IT Service Management (ITSM) platforms.

- Operational context: Process modeling and documentation (SOPs, workflow maps, and standards).

- Operational context: Compliance support and audit-readiness process documentation.

- Operational context: Performance analysis and reporting to drive continuous process improvement.

- Experience supporting SEC or similarly regulated federal IT environments.

- Hands-on experience optimizing ServiceNow workflows and platform governance controls.

- Demonstrated success applying structured process-improvement methods to IT operations.

- Experience operating within formal governance and change-control boards in multi-vendor environments.

- Advanced process or ITSM certifications (e.g., ITIL 4 Managing Professional, ServiceNow implementation credential).

- ITIL 4 Foundation (or higher).

- ServiceNow Certified System Administrator.

- Operational Support: May require participation in on-call or surge support activities depending on operational needs.

- Location: Telework

- Travel: As required per contract direction.

The Mission  

The Digital Modernization Sector is focused on delivering performance-based IT services and repeatable solutions to include applying cloud-factory and aaS (as a Service) capabilities and integrating commercial products to provide a comprehensive digital engineering approach to IT transformation. Our team is solving the world’s toughest security challenges for customers with “can’t fail” missions. To explore and learn more, click here! 

Come join our rapidly growing team and enjoy these benefits:

• Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks a year.

• Eleven (11) paid holidays per year.

• Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans.

• Ongoing training to support your success.

• Tuition reimbursement based on Leidos policy.

• Discounted Leidos stock purchase and other Employee Discounts.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.