Senior Analyst, Client KPI Performance Management

CAREER OPPORTUNITY OFFERING: 

• Bonus Incentives 

• Paid Certifications 

• Tuition Reimbursement 

• Comprehensive Benefits 

• Career Advancement 

• This position starts at $76,300. Final compensation based on experience. 

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.  

The Senior Analyst, Client KPI Performance Management​ will be responsible for the delivery of information, forecasts, analytics, and insights related to Client-reported Net Patient Revenue (NPR), NPR Lift initiatives, and corresponding cash collections and Ensemble full outsource collections revenue. A key responsibility in this role is client delivery support, such as: Client NPR performance monitoring, forecasting, and NPR Lift measure reporting and validation. Position will support multiple Finance Leaders responsible for related activities.  

Job Responsibilities:

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.  

Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.  

Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.  

Responsible for revenue forecasting and analytics including the following but not limited to: 

• Client-reported Net Patient Revenue (NPR) 
• NPR Lift (financial impact of revenue cycle management operational improvements) 
• Cash Collection Forecasts (derived from Client-reported Net Patient Revenue) 
• Ensembled Full Outsource Collections Revenue forecasts (derived from forecasted cash  

Client-reported Net Patient Revenue Forecasting and Analytics 

• Analyze trends in patient volumes, patient statusing, service line utilization, acuity, and payor mix 
• Perform “rate vs. volume” analysis to gain insights into changes in reported revenues 
• Present observations in a succinct, professional manner to internal and external stakeholders 
• Evaluate NPSR and Net AR results monthly and trending over time, identifying variances 
• Understand reserve methodology for clients and challenges they may present 
• Provide assistance/coverage for monthly client close calls 

NPR Lift Analytics 

• Support fulfillment of analytics/data requests required for decision making needs and performance risk mitigation 
• Assists in maintaining NPR lift reporting tools to support business decision-making, forecasting, and performance improvement 
• Assist in designing, developing, and implementing enhanced methods for capturing NPR Lift 
• Contribute to ensuring all changes to reporting, processes, and procedures are reflected, appropriately documented, and consistency maintained 

Cash Collections Forecasting and Analytics 

• Analyze and understand operational metrics affecting monthly cash collections 
• Collaborate with operational teams to understand client projected cash trends trajectory 
• Forecast cash collections and communicate to all stakeholders 

Ensemble Full Outsource Collections Revenue Forecasting and Analytics 

• Collaborate with accounting to understand any one-time or ongoing client adjustments 
• Analyze monthly revenue results and proactively communicate variances to expectations 

Project Management Responsibilities:

• Lead cross-functional projects related to revenue cycle optimization, NPR Lift initiatives, and forecasting improvements.
• Develop project plans, timelines, and deliverables; monitor progress and ensure completion within scope and deadlines.
• Facilitate stakeholder meetings, track action items, and manage risks to project success.
• Implement process improvement methodologies (LEAN Six Sigma preferred) to enhance efficiency and accuracy.
• Serve as a liaison between Finance Leaders, operational teams, and IT for system enhancements and reporting.

• Ensure that all assigned activities are completed on-time, within scope, and all observations along with any barriers are communicated to the appropriate parties  
• Comfortable working at a high level of performance under tight deadlines  
• Performs high quality work, responsible for verification of the accuracy of the information reported  
• Evaluation of current processes and tools and propose changes to drive efficiencies within the organization.  
• Maintains HIPAA and patient confidentiality training and handles confidential matters in accord 
• Anticipates leadership needs by gathering records, reports, data, and correspondence for accurate reporting and Provides ad hoc reporting for when requested  
• Establish and maintain interdepartmental relationships will all stakeholders  

Experience We Love:

• 1 to 3 years of similar job experience 
• 10 or more years of Leadership experience 
• Excellent interpersonal skills required to communicate with internal/external customers.  
• Must possess excellent time management and organizational skills. Demonstrated critical thinking, creativity, problem solving and decision-making skills. 
• Must be analytical, perform computations accurately and quickly, identify and compute ratios and percentages.  
• Strong data skills, including relational database management, proficiency MS Excel
• Financial or Accounting experience in healthcare
• Knowledge of Revenue Cycle structure. MS PowerPoint, MS Access, Business Objects, and SQL programming.  

Education:

• Bachelors Degree, Finance / Accounting preferred or Equivalent Experience