The Scheduling Representative coordinates customer shipments, schedules appointments, collaborates with teams to optimize delivery processes, and assists with customer requests in a logistics setting.
ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?
Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!
We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.
With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.
ARE YOU INTERESTED IN JOINING A HYPER-GROWTH LOGISTICS TECH COMPANY?
If so, nice to meet you! We are Loadsmart and we have recently created a new Scheduling Representative role. We are a logistic technology company that has increased revenue by 200% year over year, led by a leadership team of logistics veterans and experienced engineers, product leaders, and data scientists continuing to disrupt this $800 billion industry.
We are looking for an agile, data-oriented Scheduling Representative for our team! We seek a representative who thrives in a dynamic, fast-paced global company. You will coordinate a customer's shipments by booking and scheduling to ensure we provide an optimal customer service experience within a teamwork-based and tech-driven company.
DEPARTMENT: Logistics Operations
LOCATION: Philippines - Remote
WHAT YOU GET TO DO:
- Schedule appointments via email, phone, or customer TMS based on customer requirements
- Work with members of other teams to guarantee a smooth delivery process.
- Work with the Customer Sales team to improve specific customer scheduling processes to ensure optimal loads
- Work with Carrier Sales team to optimize loads to improve carrier sourcing
- Assist with challenging requests and know when they should be escalated
REQUIRED QUALIFICATIONS:
- 1-2 years of experience in a coordinating, scheduling, or administrative role
- Strong attention to detail and showcases proactiveness.
- Fluent in English - verbal and written
- Ability to multitask and prioritize. Able to tackle issues head-on and create resolutions with urgency.
- Familiarity with USA geography
- Excellent verbal and written communication skills.
- Experience within the Logistics industry
WORKING AT LOADSMART:
• Competitive base salaries - we believe in rewarding top talent
• Loadie Time Off - PTO and sick days without a limit
We use AI-powered tools to assist with initial application reviews as part of our hiring process. All evaluations are subject to human oversight, and your information is handled in accordance with applicable data privacy laws.
At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.
It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
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- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
