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Vendor Engagement Specialist

| Greater Boston Area

Meet CarGurus—the #1 visited online car shopping website in the US. At CarGurus, we’re building the world’s most trusted and transparent automotive marketplace where it’s easy to find great deals from top-rated dealers. 

Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.

This role will entail past and present performance of external partners. In both North America and internationally, CarGurus managed text chat maintains extremely high customer satisfaction marks, and candidates will thrive from reviewing, maintaining, and iterating on quality. Ideal candidates for this position are extremely detail oriented in nature and enjoy process, record keeping and content creation. The Vendor Engagement Specialist must have an equally strong sense of customer service for dealers and shoppers and the ability to quickly and effectively tackle issues in both a preemptive and reactive manner.

To be successful in this role, the Vendor Engagement Specialist will be an expert at usage of CarGurus tools, and will also position themselves as a knowledge base for Text Chat and other programs that the team takes on. This role will play an essential part in maintaining quality of the Text Chat program, and assisting with ad hoc sales and support requests related to the Text Chat program.

What you’ll do:

  • Drive high performance through regular quality analysis
  • Report weekly and monthly program metrics
  • Take detailed notes to help drive quality and consistency for partners
  • Catalog feedback for training, ramping, and coaching practices for external partners
  • Utilize strong analytical skills to uncover internal and external issues
  • Work with internal sales and support teams to address issues that arise and approve new sales opportunities.
  • Build a deep understanding of the CarGurus dealer and shopper customer base: priorities, business drivers, buying behaviors, distress signals, etc
  • Ability to create sharable content related to training, and quality control
  • Work across departments (product management, engineering, and sales) to address technical challenges
  • Potential for Occasional travel up to 25% of the time

Who you are:

  • 1-3+ years of professional experience, with a background in customer success, QA, or record keeping
  • Outstanding Communication skills, both written and verbal
  • Data and Quality-oriented thinker with an excellent analytical and problem-solving skillset
  • Extremely detail-oriented and well organized
  • Ability to perform high volume review and analysis
  • Ability to work under minimal supervision
  • High degree of professional and personal integrity
  • Ability to collaborate and act as liaison both internally and externally
  • Analytical; Proficiency in Microsoft Excel is a plus
  • Industry experience is a plus
  • A coachable, open-minded learner 

CarGurus Culture:

At the core of our company culture is a spirit of innovation, curiosity and collaboration. True to our start-up roots, we’re nimble, flexible and hardworking. We have a great respect for testing and learning and a healthy aversion to scheduling meetings to discuss meetings. Lunch is catered daily. Gym membership is free. Foosball and ping pong are played often. Now a publicly-traded company, we’re as committed as ever to cultivating the culture that got us here.

In addition to the US, CarGurus operates sites in Canada, the UK and Germany with other markets on the horizon. Our offices are located in Cambridge, MA, Detroit, MI and Dublin, Ireland. If you’d like to learn more, please visit our careers page.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • DockerLanguages
    • JenkinsLanguages
    • Elastic SearchLanguages
    • KafkaLanguages
    • HibernateLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • SQLAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

2 Canal Park 4th Floor , Cambridge, MA 02141

What are CarGurus Perks + Benefits

Culture
Volunteer in local community
CarGurus participates in local volunteer activities such as the The Boston Children's Hospital Corporate Cup Challenge, The Freedom Run 5k, etc.
Friends outside of work
Eat lunch together
Intracompany committees
CarGurus has committees that are re-elected annually and manage events and programs such as the Charitable Giving Committee and Community Council.
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
CarGurus offers company equity in the form of Restricted Stock Units.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

We provide a competitive benefits package including health, dental, and 401K match. We also offer 16 weeks paid primary caregiver leave and 2 weeks secondary caregiver leave. In addition, we also offer perks including gym memberships, commuter passes, daily catered lunches, company outings and more.

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