Technical Account Manager

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About Starburst

We’re on a mission to free our customers to see the invisible and achieve the impossible. We unlock the value of distributed data by making it fast and easy to access, no matter where it lives. With Starburst, teams can lower the total cost of their infrastructure and analytics investments, prevent vendor lock-in, and use the existing tools that work for their business. Today more than 150 leading organizations trust us to make better decisions faster.

Though Starburst has achieved a unicorn status and raised $164M in venture funding from top investors, we were founded in a rather unusual way with customers and revenue from the very beginning! We operate globally in 10 countries and are proud to be named a Best Place to Work. Come join our team of All-Stars! 

About the role

Our Technical Account Management team supports Starburst customers from the moment of “signing up with Starburst” to utilizing Starburst to gather critical insights. Our Technical Account managers are the first point of contact for our customer teams; they deeply understand why customers are using Starburst and are proactive problem-solvers to help share best practices for how to get the most value from our product, ultimately contributing to retention and growth across a portfolio of accounts. In this role, we’re looking for people who have knowledge in two key areas: big data and nurturing customer accounts.

Responsibilities:

Grow and retain accounts: 
• Oversee a portfolio of customers, ensuring they see the best value from Starburst’s products and services and building customer relationships
• Deeply understand customers’ goals to develop account plans in partnership with the Sales team and through relationships with executive level teams
• Drive action plans and create strategies that enable customers to utilize the Starburst Enterprise Platform

Be an expert in our products and services: 
• Proactively identify customer problems and track technical needs
• Guide customers with industry best practices and direction on how to maximize impact of Starburst Enterprise within their organizations

Collaborate: 
• Be the voice of the customer within Starburst: Elevate key themes and trends in customer needs 
• Collaborate with the Sales team to both renew our existing customers and grow their work with us

Valuable expertise:

Starburst Enterprise encompasses a wide range of technologies, and most important is the desire and ability to learn. Familiarity with some of these platforms and technologies will help you hit the ground running, but we will also support you in growing your knowledge in these areas. 

Experience or familiarity both in troubleshooting and speaking to different platforms and technologies including: 
• Big Data (Hadoop, Data lakes, Spark)
• Docker and Kubernetes
• Cloud technologies (AWS, Azure, GCP)
• Databases and Data warehouses
• Authentication (LDAP, Kerberos)
• Authorization technologies

Languages:
• Java
• Bash
• Python
• SQL



Benefits

At Starburst, we’re constantly striving towards building a place where people come first by creating an environment of transparency, honesty, and respect. We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, access to quality and affordable insurance, and flexible and generous paid time off to start a family, travel, or just relax! 


Headquartered in Boston MA with offices in Warsaw and London and employees across Europe and the Americas, we are committed to hiring where the talent is.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#BI-Remote

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Trino (formerly PrestoSQL)Databases
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

We are headquartered in Boston, one of the top cities for tech startups, but we’re truly remote-friendly and are hiring globally!

An Insider's view of Starburst

What’s the vibe like in the office?

Now that things are slowly opening up, the vibe in the office is full of energy and excitement! Our employees are thrilled to finally be meeting face-to-face after a long stint of virtual meetings.

Gladys

Executive Assistant

How do you collaborate with other teams in the company?

The great thing about being on the marketing team is that we get to support all the other teams at Starburst by promoting their work and giving them the exposure and awareness they need to bring their projects to life.

Latifah

Content Marketing Specialist

How has your career grown since starting at the company?

Working at Starburst has allowed me to take on new and very different challenges in event marketing, especially with the world coming to a close due to covid, Starburst really allowed me to get creative with our virtual events!

Mandy

Director, Events Marketing

How do you empower your team to be more creative?

Autonomy, risk taking, ownership, and space to experiment are core ingredients of a creative culture. There is often a natural tension between the daily operation of a business and the process of creation. So it’s my job to infuse these elements into our daily operations and behaviours as a team.

Niall

Vice President, Customer Success

What makes someone successful on your team?

We’re such a hyper growth company that we often say that we’re building the airplane as we’re flying it! This requires employees to be able to think quickly, innovate, and problem solve throughout the day. We refer to this as Start-up DNA and that’s what makes someone successful on the team. No one gets bored here- that’s for sure!

Ashleigh

Head of People

What are Starburst Perks + Benefits

Starburst Benefits Overview

Benefits & Perks (US only)

Medical, Dental and Vision Insurance covered at 80% or more
Disability and Life Insurance provided for free but you can buy more if you want to
Unlimited PTO
Flexible Work Environment - heck, it’s COVID, we’re all being flexible and we’ll continue to be as the world continues to evolve
Free money to use at our online swag store
Invites to some of the strangest and most awesome company events

Culture
Volunteer in local community
Partners with Nonprofits
Starburst partners with Resilient Coders and YUPRO.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Customized development tracks
Paid industry certifications
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