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Technical Account Manager

| Greater Boston Area
Company Description
Tamr is the enterprise-scale data unification company trusted by industry leaders like GE, Toyota, Thomson Reuters, and GSK. The company’s patented software platform uses machine learning supplemented with customers’ knowledge to unify and prepare data across myriad silos to deliver previously unavailable business-changing insights. With a co-founding team led by Andy Palmer (founding CEO of Vertica) and Mike Stonebraker (Turing Award winner) and backed by founding investors NEA and backed by founding investors NEA and GV, Tamr is transforming how companies get value from their data.
Job Description
A Tamr Technical Account Manager (TAM) is a customer facing data evangelist. As a TAM you will provide advice and answers to technical questions that are key to business goals from an assigned small number of high value customers in the Fortune 2000 companies. You will sit in on customer meetings, keep up to date with customer projects, and provide guidance on the best ways in which Tamr products can be used to help accomplish technical objectives towards fulfilling client business goals. As a TAM you will be the first point of contact at Tamr for technical questions from your assigned top-tier customers. You will help create, develop, and maintain good relationships with senior management at customers, as well as seek out new opportunities where we can help fulfill business goals.

Challenges that make this job interesting:

  • We are solving a difficult problem - how to organize and maintain vast amounts of data such that a customer can utilize that data to meet business needs
  • Every customer has different data requirements. Thinking outside the box is a must, and there is no one-size-fits-all solution
  • We are revolutionizing how clients think about their data, meaning that we have large impacts at G2000 companies that extend far beyond just our direct engagement with the customer

This job might be a good fit for you if:

  • You enjoy interacting and building relationships with clients
  • You have a passion for building long term solutions to technical problems
  • You are excited to work at a growing company where you will have large impacts

Qualifications:

  • BA/BS in a STEM field, or equivalent advanced professional training
  • 4 years of experience in a customer facing technical role
  • Willingness and ability to travel to client locations
  • Knowledge or experience working with large technical projects
  • Knowledge or experience working with relational database systems and hadoop based file storage systems.
  • Knowledge or experience with ETL principles and other pipeline software.
  • Experience with business 

Other Preferred Qualifications:

  • 2+ years of coding experience (a degree in computer science counts)
  • Knowledge about machine learning algorithms
  • Experience with distributed systems and Cloud computing
  • Advanced technical degree (MA/MS in STEM field)
  • Willingness to travel occasionally to onsite visits to clients

Additional Information
This position is available in Cambridge, MA. Tamr does sponsor employees requiring a visa.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ModemizrLibraries
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • HBaseDatabases
    • PostgreSQLDatabases
    • ElasticsearchDatabases
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubspotEmail

Location

We're located in the heart of Harvard Square, where there's easy access to the red line and bus routes and there's amazing bars and restaurants.

An Insider's view of Tamr

What’s the vibe like in the office?

The office vibe at Tamr is, well, to take a line from Billy Eliot, it is like "electricity." Our open-office concept is dynamic, creative, friendly, and contagious, and everyone contributes fully and genuinely to the mission!

Emma

People Operations Associate

What does your typical day look like?

My typical day starts with setting the key items I am going to focus on/balls I am going to move ahead during the day. I tend to spend most of my days in meetings - collaborating, checking in with my team and building processes/work to support our growth. I end my day tending to email and other tasks that require less brain power.

Lisa

Head of Growth

How does the company support your career growth?

Tamrs make introductions all the time, and it is normal and expected for people to be out of the office to meet with colleagues and connections in other companies. Both for recruiting and help with understanding how people in other companies have addressed technological and organizational challenges that come up.

Nik

Lead Architect

What makes someone successful on your team?

The key to being successful is communicating. In the sales engineering team, we of course need to communicate quickly and often with customers. Just as important is being able to communicate with others in the team and in the company. Asking questions, getting feedback, and responding to others are all critical to being an effective team member.

Mingo

Sales Engineer

What are Tamr Perks + Benefits

Tamr Benefits Overview

We offer a full suite of medical, dental, and vision plans. We also offer access to both an HRA and an FSA. We also offer company-paid life insurance, 401(k), subsidized back up childcare through Care.com. As for leave policies, we have a generous Parental leave policy (18 weeks for primary caregiver, 10 weeks for secondary caregiver) and flexible PTO with no set annual limit. We also offer a tech budget for all new hires that's refreshed every 3 years.

Culture
Partners with Nonprofits
We do some pro-bono data integration work for non-profits on a regular basis.
Friends outside of work
Eat lunch together
Intracompany committees
We offer participation in a few committees and groups that help with initiatives, such as Diversity & Inclusion and Social Responsibility.
Open door policy
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
We partner with She Geeks Out for our periodic bias training.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Tamr employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Long Term Disability insurance covers 60% of annual salary up to $6000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 2 times an employee's annual salary.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Tamr provides subsidized back up child care through Care.com.
Generous Parental Leave
We provide up to 18 weeks of parental leave for the primary caretaker. Tamr also provides 10 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Mondays and Fridays.
Happy Hours
Happy hours are hosted once per week in the office for Scotch o'Clock.
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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