Technical Account Manager (TAM)

| Greater Boston Area
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
All companies are software companies and they’re all moving to DevOps to stay competitive in their industries. Yet as they move to DevOps, they’re using decades-old tools and processes which just aren’t keeping up. mabl is built to help them. At mabl, we’re helping enterprises ship higher quality software faster by building the worlds’ first Intelligent Testing Platform, continuous testing for continuous delivery.

mabl has built a SaaS test automation product which saves time and effort for engineering teams by using AI to automate much of the manual tasks QA and Developers spend time on today. In turn, teams can experience significant ROI and move at the speed of DevOps. Our customers include leaders in their industries such as Riot Games, Charles Schwab, JetBlue, and many others.

Our team is led by veteran founders Izzy Azeri and Dan Belcher who previously started Stackdriver, a DevOps infrastructure monitoring platform that was acquired by Google and is now the de-facto management interface for customers on Google Cloud Platform. mabl has raised $30M in venture funding from leading VC’s including GV (formerly Google Ventures), CRV, and Amplify Partners.

Our culture is built around values including Supportive, Driven, Insight, and Authentic. We work day in and day out to build a successful business and share in the rewards and upside which that brings. We’re transparent to a fault and excited about building a great team.

Why we need you:

Mabl Technical Account Managers (TAMs) operate at the intersection of technology, business, and product by managing technical relationships with our largest and most strategic customers. Acting as our primary tech liaison, you'll support ongoing implementations and usage of mabl across enterprise organizations, ensuring teams have optimal experiences with our product and are able to achieve their goals and objectives around software quality. Given mabl's context, this could also be a great role for a QA Engineer that enjoys coaching, solving challenges with solutions, and being a subject matter expert.

What you’ll do:

  • Nurture strategic, productive relationships with business and technical stakeholders with some of our largest customers and become their trusted advisor
  • Guide the successful implementation and deepening of a customer's investment in mabl's intelligent testing platform
  • Facilitate successful outcomes of their business and technical objectives through usage of mabl
  • Troubleshoot issues with test implementation and act as an escalation point and intermediary between the customer and the rest of the mabl ecosystem
  • Partner with Sales, Customer Success, and Customer Support to monitor and identify trends in customer experience across your accounts to identify opportunities for engagement
  • Advocate internally at mabl for the success of your accounts by eliciting and channeling their feedback, participating in QBRs, managing escalated issues, etc.
  • Become a power user of the mabl platform and promote its expansion across organizations through various activities and programs
  • Represent mabl at speaking engagements, conferences, and other promotional events
  • At times, you'll travel to customer sites and may need to be available outside normal business hours based on the needs of your accounts.

What you’ll bring to the table:

  • At least 3 years of experience working with large enterprise customers in a similar TAM or consultative, customer success, solutions architect, or other thought leadership role
  • The initiative and drive of a self-starter with the collaborative spirit of a team player
  • Experience working with front-end web technologies and APIs
  • A strong technical aptitude, a sense of curiosity and enthusiasm, and an approachable, helpful disposition
  • Experience with core JS, familiarity with CSS/XPath selectors, and standard Web APIs
  • Professional experience with test automation and/or DevOps tools is a major plus
  • Some project management experience
  • You constantly learn, challenge assumptions, solve problems, and ensure your work is providing high customer value
  • You are an effective communicator; we are a small team, and you will impact every aspect of our company
  • Are generally available to work collaboratively with an East Coast team from late morning to mid afternoon

ABOUT US

We’re helping enterprise software teams ship higher quality software faster. Our SaaS platform uses AI, cloud computing, and a great user experience to simplify test automation. Our customers span over 70 countries and include leaders across a wide range of industries, such as Riot Games, Charles Schwab, JetBlue, and many others.
We've raised over $35M in funding from leading venture firms, including GV (Google Ventures), CRV, and Amplify Partners.
We foster a supportive and inclusive culture where mablers bring their authentic selves to work. 
We offer competitive compensation and benefits, including health, dental, vision, 401k, and a generous time-off policy.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Location

We're conveniently located in Downtown Crossing! Humblebrag, our 360 views of Boston and Cambridge are pretty awesome.

What are mabl Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
More Jobs at mabl12 open jobs
All Jobs
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Sales
HR + Recruiting
new
Boston
Operations
new
Boston
Developer
new
Boston
Developer
new
Boston
Sales
new
Boston
Sales
new
Boston
Product
new
Boston
Marketing
new
Boston
Sales
new
Boston
Sales
new
Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView mabl's full profileSee more mabl jobs