Strategic Project Manager
Strategic Project Manager
Come join the LevelUp team in Boston to help build the next-generation growth engine for restaurants, connecting restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. And now as part of the nation's leading online and mobile food ordering company, LevelUp—together with Grubhub—is on the front lines creating an even more complete solution for restaurants.
We take pride in our inclusive and collaborative team atmosphere that encourages constant learning and growth, and empowers our employees to use their unique strengths and perspectives to make the biggest impact possible. And if we can have some fun, eat tons of food and win the Boston Business Journal’s #1 Best Place to Work Award (which we did twice!) along the way, even better. If you’re looking for a diverse, creative, hard-working team to solve exciting new problems with - look no further!
Summary
The Strategic Project Manager (SPM) is the key contact for one or a small group of strategic partners. Pre-sale you’ll be involved in contracting and implementation discussions. Post-sale, you’ll be responsible for the success of the product launch and manage the relationship long term. You’ll be charged with driving design, development, testing, and launch deadlines, successfully training the partner company, reporting and communicating with the partner daily.
Responsibilities
- Act as key contact for one or two of our strategic partners
- Manage the long-term relationship with each partner after the launch
- Act as an advocate of LevelUp in each relationship to drive adoption, retention, and participation in new LevelUp features and products
- Coordinate each phase of a successful and timely rollout; requirements, design, development, training, rollout and partner-side product launch
- Work with the marketing team to help design and execute restaurant specific marketing programs
- Function as a product expert and technical translation resource for partners
- Act as an advocate for partners internally while working across many departments to solve problems and achieve results
- Document each phase of the process, over the lifespan of the relationship, in ways that are beneficial to other teams at LevelUp and to the partner
- Gather and document feedback in a constructive way that enables LevelUp to prioritize features and product roadmap for partnerships
What we're looking for in you:
- Comfortable speaking on a wide range of subject matter to a variety of professionals; topics to include engineering, finance, marketing, support, legal/contracting, and discussions with our executive team
- Desire and aptitude to learn deep technical aspects of our product
- Excellent communication skills. Fantastic listener, capable of understanding partner issues and translating them into an appropriate solution. Reads carefully. Presents publicly.
- Experience with large strategic partnerships
- Proven ability to understand multi-party problems, negotiate a plan of action, and achieve results
- Excellent organization and time management skills
- Experience using the LevelUp App, Chase Pay, or a White-label app (ex. sweetgreen, Boloco, etc.)
- Interest in learning SQL, Ruby, or other technical tools
- Curious, comfortable working in an unstructured and entrepreneurial environment
Benefits & Perks
- Free catered lunches from the businesses in the LevelUp ecosystem plus LevelUp credit to spend wherever we are accepted
- A never ending amount of coffee beans to make whatever suits your fancy and a snack closet that’s constantly stocked with a variety of snacks ranging from super healthy protein bars to a delicious bag of greasy chips
- Comprehensive benefits package including Medical, Dental, Vision, Disability & Life Insurance, Supplemental Life Insurance, and a Health Savings Account
- 401(k) with strong company match and a wide variety of investment options
- Flexible Unlimited Vacation Policy
- Charitable Matching Program
- Regular in-office social events, including happy hours, karaoke, and game nights
- Company-Wide Initiatives encouraging innovation, continuous learning, and cross-department connections
- Casual office environment where jeans and flip flops are acceptable. #NoSuits
- Convenient access to the MBTA via red, green, orange line & Commuter Rail (Downtown Crossing Station, Park Street & South Station are a few blocks away)
About Us LevelUp, a Grubhub Company, connects restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. LevelUp brings its technology to market in multiple ways: embedded into partner restaurant apps to provide a full-stack customer engagement solution; via an open developer platform that powers over 200 mobile apps; and through the LevelUp partner distribution channels, which lets consumers order ahead and avoid the line at their favorite lunch spots using the apps already on their phone. Based in Boston, LevelUp is a part of Grubhub’s portfolio of brands and powers the mobile experiences for top brands like Chase Pay, Pret A Manger, Potbelly, Tropical Smoothie Cafe, Steak ‘N Shake, Dunn Bros Coffee, Argo Tea and sweetgreen. LevelUp is an equal opportunity employer that values diversity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, or status as an individual with a disability.