Company Description

Tamr is the enterprise data mastering company trusted by large enterprises like Blackstone, the US Air Force, Toyota, and GSK. The company’s patented software platform uses machine learning supplemented with human feedback to master and prepare data across myriad silos to deliver previously unavailable business-changing insights. With a co-founding team led by Andy Palmer (founding CEO of Vertica) and Mike Stonebraker (Turing Award winner) and backed by top-tier investors such as NEA and GV, Tamr is transforming how companies get value from their data.

We are looking for a Strategic Account Manager to join our growing team. Position is based in Cambridge, MA; hybrid/remote considered. The primary responsibility of this position is to manage existing Tamr customers to identify and close Tamr software expansion opportunities within the Tamr customer base (Fortune 1000), and secure customer renewals by working with a Tamr Customer Success Manager. 

Consistent achievement of existing customer growth objectives is the primary role, with an emphasis on ARR software license growth, as well as customer retention through renewals and sales of Tamr professional services. The position will require managing Tamr customer relationships and developing new relationships in the accounts. This position will assist management in devising effective sales strategies and will operate under minimal supervision with wide latitude for independent judgment.

Responsibilities:

• Consistently drive Tamr expansion at existing accounts and meet/exceed renewal and upsell revenue targets
• Develop and maintain strong, multi-level relationships with F1000 customers ensuring that Tamr’s solutions support the ongoing needs and objectives for each customer
• Engage in consistent, proactive client meetings to positively impact customer loyalty and revenue growth
• Partner effectively with internal teams and external cloud and consulting partners
• Develop and maintain strong knowledge of both the Tamr products and our customers' specific use of the software
• Define, manage and deliver customer success plans, working with a Tamr Customer Success Managers
• Manage all customer information and interactions utilizing SFDC to ensure seamless reporting and knowledge sharing
• Create customer development plan that will ensure customer retention and growth
• Ability to balance Tamr and customer objectives to negotiate and close sales opportunities that lead to “win-win” business relationships

Qualifications:

• Excel in face-to-face presentations (such as QBRs) at both management and C-level
• Passionate about the results you and your teams deliver
• Ability to learn new industries, use cases, technology and offerings to align with customer needs, enjoys mastering concepts but always adapting and learning as markets shift
• Demonstrated success in Enterprise accounts, understands how large companies operate and purchase
• Exceptional multi-tasking abilities and organization skills
• Detail-oriented with superior follow through – build trust and credibility with customers by consistently delivering what you say you will
• Be able to travel up to 30% of the time to customer meetings. (Some international travel may be required)
• Excellent verbal and written communication skills
• 5+ years Software Sales experience with demonstrable success selling either Big Data, Business Intelligence or Business Analytics software solutions within the Enterprise market/Fortune 1000.
• Effective communication, presentation and interpersonal skills
• Start-up/early stage company experience is a plus
• Highly motivated, self-starter attitude is a must