Strategic Account Manager

| Greater Boston Area
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Company Description

Tamr is the enterprise data mastering company trusted by large enterprises like Blackstone, the US Air Force, Toyota, and GSK. The company’s patented software platform uses machine learning supplemented with human feedback to master and prepare data across myriad silos to deliver previously unavailable business-changing insights. With a co-founding team led by Andy Palmer (founding CEO of Vertica) and Mike Stonebraker (Turing Award winner) and backed by top-tier investors such as NEA and GV, Tamr is transforming how companies get value from their data.

We are looking for a Strategic Account Manager to join our growing team. Position is based in Cambridge, MA; hybrid/remote considered. The primary responsibility of this position is to manage existing Tamr customers to identify and close Tamr software expansion opportunities within the Tamr customer base (Fortune 1000), and secure customer renewals by working with a Tamr Customer Success Manager. 

Consistent achievement of existing customer growth objectives is the primary role, with an emphasis on ARR software license growth, as well as customer retention through renewals and sales of Tamr professional services. The position will require managing Tamr customer relationships and developing new relationships in the accounts. This position will assist management in devising effective sales strategies and will operate under minimal supervision with wide latitude for independent judgment.

Responsibilities:

  • Consistently drive Tamr expansion at existing accounts and meet/exceed renewal and upsell
  • revenue targets
  • Develop and maintain strong, multi-level relationships with F1000 customers ensuring that
  • Tamr’s solutions support the ongoing needs and objectives for each customer.
  • Engage in consistent, proactive client meetings to positively impact customer loyalty and
  • revenue growth
  • Partner effectively with internal teams and external cloud and consulting partners
  • Develop and maintain strong knowledge of both the Tamr products and our customers'
  • specific use of the software
  • Define, manage and deliver customer success plans, working with a Tamr Customer
  • Success Manager
  • Manage all customer information and interactions utilizing SFDC to ensure seamless
  • reporting and knowledge sharing
  • Create customer development plan that will ensure customer retention and growth
  • Ability to balance Tamr and customer objectives to negotiate and close sales opportunities
  • that lead to “win-win” business relationships

Qualifications:

  • Excel in face-to-face presentations (such as QBRs) at both management and C-level
  • Passionate about the results you and your teams deliver.
  • Ability to learn new industries, use cases, technology and offerings to align with customer
  • needs, enjoys mastering concepts but always adapting and learning as markets shift
  • Demonstrated success in Enterprise accounts, understands how large companies operate
  • and purchase
  • Exceptional multi-tasking abilities and organization skills
  • Detail-oriented with superior follow through – build trust and credibility with customers by
  • consistently delivering what you say you will
  • Be able to travel up to 30% of the time to customer meetings. (Some international travel
  • may be required)
  • Excellent verbal and written communication skills
  • 5+ years Software Sales experience with demonstrable success selling either Big Data,
  • Business Intelligence or Business Analytics software solutions within the Enterprise
  • market/Fortune 1000.
  • Effective communication, presentation and interpersonal skills.
  • Start-up/early stage company experience is a plus.
  • Highly motivated, self-starter attitude is a must

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Technology we use

  • Engineering
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ModemizrLibraries
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • Google CloudFrameworks
    • HBaseDatabases
    • PostgreSQLDatabases
    • ElasticsearchDatabases
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubspotEmail

Location

Surrounded by quaint restaurants and lively bars, with easy access to the Red Line and to bus routes, we are located in the heart of Cambridge, MA.

An Insider's view of Tamr

What’s the vibe like in the office?

The office vibe at Tamr is, well, to take a line from Billy Eliot, it is like "electricity." Our open-office concept is dynamic, creative, friendly, and contagious, and everyone contributes fully and genuinely to the mission!

Emma

Executive Assistant

How does the company support your career growth?

Tamrs make introductions all the time, and it is normal and expected for people to be out of the office to meet with colleagues and connections in other companies. Both for recruiting and help with understanding how people in other companies have addressed technological and organizational challenges that come up.

Nik

Lead Architect

What makes someone successful on your team?

The key to being successful is communicating. In the sales engineering team, we of course need to communicate quickly and often with customers. Just as important is being able to communicate with others in the team and in the company. Asking questions, getting feedback, and responding to others are all critical to being an effective team member.

Mingo

Sales Engineer

What are Tamr Perks + Benefits

Tamr Benefits Overview

We offer a full suite of medical, dental, and vision plans, as well as access to both an HRA and an FSA. We also offer company-paid life insurance, 401(k), subsidized back up childcare through Care.com. As for leave policies, we have a generous Parental leave policy (18 weeks for primary caregiver, 10 weeks for secondary caregiver) and flexible PTO with no set annual limit. We also offer a tech budget for all new hires that's refreshed every 3 years.

Culture
Partners with Nonprofits
We do some pro-bono data integration work for non-profits on a regular basis.
Friends outside of work
Eat lunch together
Intracompany committees
We offer participation in a few committees and groups that help with initiatives, such as Diversity & Inclusion and Social Responsibility.
Open door policy
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Half of our Leadership team identify as women - Chief Financial Officer, Chief Revenue Officer, and Chief Marketing Officer.
Hiring Practices that Promote Diversity
We have committed to partner with Hack.Diversity for 3 years and we are seeking often overlooked talent pools, such as Community Colleges and Tech Boot Camps.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Tamr employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Long Term Disability insurance covers 60% of annual salary up to $6000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
We have a free, confidential EAP
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 18 weeks of parental leave for the primary caretaker. Tamr also provides 10 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Mondays and Fridays.
Happy Hours
Happy hours are hosted once per week in the office for Scotch o'Clock.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
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