Strategic Account Manager

| Greater Boston Area
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ezCater is the world’s largest online marketplace for catering – a $60+ billion market in the U.S. We make it superbly easy for businesspeople to find and order great food for meetings and events, and we help our catering partners grow their business. We’re backed by $320 million in venture funding and valued at over $1 billion. Our mission is to power the world’s catering, and we’ll make it happen – even more surely if you come help us.

The Strategic Account Management team plays a critical role in delivering successful outcomes for ezCater’s highest-value catering partners. As an account manager focused on Technomic’s mid-sized segment, you’ll be the go-to point of contact for chain partners (8-74 locations) who have adopted ezOrdering. You’ll maintain a 360° view into each of your partners’ business goals and success plans with ezCater, and will gain buy-in from leaders and cross-functional teams to achieve these goals. By developing meaningful, proactive, and supportive connections, you’ll ensure that ezOrdering, and ezCater’s full suite of solutions, are as “sticky” as possible with our chain partners.

You’ll collaborate closely with ezCater’s ezOrdering sales team to ensure that your partners’ ezOrdering implementation experiences are seamless and insanely helpful. You’ll support the expansion of ezCater’s additional solutions across newly-acquired and legacy chain brands with the highest growth potential. And, as your accounts mature with ezCater, you’ll monitor key performance metrics and develop strategies that will continue to enrich ezCater’s strategic partnerships.

You will:

  • Build strong relationships with a focused portfolio of mid-sized, high-growth accounts.
  • Maintain a confident, consultative approach: You’ll initiate conversations with your partners around performance, retention, optimization, and growth.
  • Affect “top-down” change: You’ll define areas of improvement with key contacts, and work alongside them to execute solutions across their organization.
  • Rely on data to identify and solve problems: These opportunities will present themselves on an “inbound” basis, and during more formalized business reviews.
  • Expand business potential at the executive level by helping your partners integrate ezCater into their overall growth strategy.
  • Be an advocate for your partners’ success: You’ll consistently introduce and leverage internal experts as new opportunities and pain points present themselves.
  • Be a unifying voice: This chain segment is a valuable one -- historically, your partners will have heard from multiple ezCater teams with varied messages. You will provide streamlined communication and navigation.
  • Serve as the “funnel” for partner requests and actively follow their resolutions.
  • Collaborate daily: You’ll partner frequently with ezCater’s sales, marketing, and product/technology orgs, and you’ll delegate activities as necessary.
  • Move fast and take risks: Your role will evolve constantly, and your input will help to drive that evolution.

Please have:

  • At least 3-4 years of experience in an account management or a customer/partner success role, ideally in a SaaS setting.
  • Innate emotional intelligence, empathy, and negotiation skills (you build trust quickly and maintain it easily).
  • Problem-solving expertise (you start with root cause and tailor solutions accordingly).
  • An entrepreneurial, self-starter attitude; you’re ready to hit the ground running in a developing role on a team that’s new to ezCater.
  • The ability to prioritize, balance, and delegate tasks appropriately.
  • Executive presence and excellent verbal & written communication skills.
  • Experience with data analytics, progress reporting & documentation, and project management tools like Trello or Asana are a plus.

What you’ll get from us:

Importantly, you’ll get a tremendous amount of authority and autonomy. You’ll own your outcomes and see measurable results for your efforts. With ezCater’s unmatched transparency and trust, you’ll have open access to the data that drives our decisions. ezUniversity sessions will provide plenty of opportunities to expand your mind.

At the same time, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and here’s what else you’ll get: Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office in the heart of Boston, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • ElasticSearchDatabases
    • Google AnalyticsAnalytics
    • PeriscopeAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • MailChimpEmail

Location

40 Water Street, Boston, MA 02109

An Insider's view of ezCater

How would you describe the company’s work-life balance?

ezCater gives its employees total control over their work-life balance, whether that means taking time for the doctor or going on a vacation. Everyone here understands that life gets in the way of work at times, and as long as you get your job done well and support your fellow co-workers, you get to control your own schedule.

Claire

Business Operations Strategist

How do you collaborate with other teams in the company?

I love working with other teams in the company! Every person I have encountered is insanely helpful and willing to teach me about their job. I'm always pleasantly surprised at how collaborative this company is.

Alyssa

Senior Menu Specialist

How has your career grown since starting at the company?

I've been able to grow a team and department from scratch, and had the opportunity to make decisions on my own. Overall, I've grown faster here than anywhere else I've worked.

Jules

Manager, ezDispatch

How do you empower your team to be more creative?

For me, fostering creativity comes down to ownership & a healthy comfort with failure. I try to make sure the team is pointed at big, meaty problems and then I largely get out of the way.

Dillon

Sr. Product Manager

What are some social events your company does?

Our weekly breakfasts and lunches provide a social avenue throughout the day, while our end of week ezHour gives the entire company a chance to wind down and interact. Outside of that, we're often seeing fun events pop up like our Holiday Party, fun team off-sites, and volunteer events that bring people together from across the company.

David

Sales Manager

What are ezCater Perks + Benefits

ezCater Benefits Overview

Importantly, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and here’s what else you’ll get:

Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office smack-dab in Boston’s Downtown Crossing, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.

Culture
Volunteer in local community
ezCater participates in regular community outreach activities with Rosie’s Place, City Sprouts, Community Servings, Greater Boston Food Bank, etc.
Partners with Nonprofits
ezCater partners with Feeding America through our CaterCares initiative
Friends outside of work
Eat lunch together
Intracompany committees
Here at ezCater, we have a number of different committees that tackle everything from planning fun company outings to furthering the conversation around diversity and inclusion among employees
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Eligible employees get 4 weeks of paid sabbatical every 5 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Company sponsored recreational sports leagues such as Basketball, Softball, Kickball throughout the year.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Time allotted for learning

Additional Perks + Benefits

Plus: Wicked awesome co-workers, Cupcakes, Breakfast delivered on Mondays, Lunch delivered on Thursdays

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