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Strategic Account Manager - ezOrdering

| Greater Boston Area

ezCater is the world’s largest online marketplace for catering – a $60+ billion market in the U.S. We make it superbly easy for businesspeople to find and order great food for meetings and events, and we help our catering partners grow their business. We’re backed by $320 million in venture funding and valued at over $1 billion. Our mission is to power the world’s catering, and we’ll make it happen – even more surely if you come help us.

The Strategic Account Management team plays a critical role in delivering successful outcomes for ezCater’s highest-value catering partners. As an account manager focused on Technomic’s mid-sized segment, you’ll be the go-to point of contact for chain partners (8-74 locations) who have adopted ezOrdering. You’ll maintain a 360° view into each of your partners’ business goals and success plans with ezCater, and will gain buy-in from leaders and cross-functional teams to achieve these goals. By developing meaningful, proactive, and supportive connections, you’ll ensure that ezOrdering, and ezCater’s full suite of solutions, are as “sticky” as possible with our chain partners.

You’ll collaborate closely with ezCater’s ezOrdering sales team to ensure that your partners’ ezOrdering implementation experiences are seamless and insanely helpful. You’ll support the expansion of ezCater’s additional solutions across newly-acquired and legacy chain brands with the highest growth potential. And, as your accounts mature with ezCater, you’ll monitor key performance metrics and develop strategies that will continue to enrich ezCater’s strategic partnerships.

You will:

  • Build strong relationships with a focused portfolio of mid-sized, high-growth accounts.
  • Maintain a confident, consultative approach: You’ll initiate conversations with your partners around performance, retention, optimization, and growth.
  • Affect “top-down” change: You’ll define areas of improvement with key contacts, and work alongside them to execute solutions across their organization.
  • Rely on data to identify and solve problems: These opportunities will present themselves on an “inbound” basis, and during more formalized business reviews.
  • Expand business potential at the executive level by helping your partners integrate ezCater into their overall growth strategy.
  • Be an advocate for your partners’ success: You’ll consistently introduce and leverage internal experts as new opportunities and pain points present themselves.
  • Be a unifying voice: This chain segment is a valuable one -- historically, your partners will have heard from multiple ezCater teams with varied messages. You will provide streamlined communication and navigation.
  • Serve as the “funnel” for partner requests and actively follow their resolutions.
  • Collaborate daily: You’ll partner frequently with ezCater’s sales, marketing, and product/technology orgs, and you’ll delegate activities as necessary.
  • Move fast and take risks: Your role will evolve constantly, and your input will help to drive that evolution.

Please have:

  • At least 1-2 years of experience in an account management or a customer/partner success role.
  • Innate emotional intelligence, empathy, and negotiation skills (you build trust quickly and maintain it easily).
  • Problem-solving expertise (you start with root cause and tailor solutions accordingly).
  • An entrepreneurial, self-starter attitude; you’re ready to hit the ground running in a developing role on a team that’s new to ezCater.
  • The ability to prioritize, balance, and delegate tasks appropriately.
  • Executive presence and excellent verbal & written communication skills.
  • Experience with data analytics, progress reporting & documentation, and project management tools like Trello or Asana are a plus.

What you’ll get from us:

Importantly, you’ll get a tremendous amount of authority and autonomy. You’ll own your outcomes and see measurable results for your efforts. With ezCater’s unmatched transparency and trust, you’ll have open access to the data that drives our decisions. ezUniversity sessions will provide plenty of opportunities to expand your mind.

At the same time, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and here’s what else you’ll get: Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office in the heart of Boston, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • ElasticSearchDatabases
    • PeriscopeAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM

Location

101 Arch Street, Boston, MA 02110

What are ezCater Perks + Benefits

ezCater Benefits Overview

Importantly, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and here’s what else you’ll get:

Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office smack-dab in Boston’s Downtown Crossing, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.

Culture
Volunteer in local community
ezCater participates in regular community outreach activities with Rosie’s Place, City Sprouts, Community Servings, Greater Boston Food Bank, etc.
Partners with Nonprofits
ezCater partners with Feeding America through our CaterCares initiative
Friends outside of work
Eat lunch together
Intracompany committees
Here at ezCater, we have a number of different committees that tackle everything from planning fun company outings to furthering the conversation around diversity and inclusion among employees
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Plus: Wicked awesome co-workers, Cupcakes, Breakfast delivered on Mondays, Lunch delivered on Thursdays

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