Strategic Account Executive (Northeast US)
Strategic Account Executive (Northeast US)
Reporting to the Vice President of Account Management, the primary responsibility of the Strategic Account Executive is to foster strong strategic relationships with the health systems within his or her customer portfolio in order to meet quota, ensuring alignment to a joint strategic vision, customer retention, and strategic growth of Kyruus’ footprint.
This is an exciting opportunity for experienced professionals who are interested in applying their strategic account management, implementation management, and/or sales experience on a daily basis, gaining unique exposure to healthcare services organizations, and working at the intersection of business, healthcare and technology.
Responsibilities:
- Develop account strategies for clients to maximize potential impact of Kyruus solutions and expand scope of our partnership.
- Act as the Kyruus lead and champion within his or her portfolio of active Kyruus customers.
- Develop trusted advisor and strategic relationships with portfolio of accounts, customer stakeholders and executive sponsors.
- Develop plans to finalize and execute contract renewals.
- Develop new business opportunities with existing clients and/or identify areas of improvement and growth to meet assigned sales quotas.
- Support Delivery and Customer Success teams in the deployment of Kyruus solutions and services to ensure projects meet overall account priorities/goals, monitor and communicate impact/ROI of Kyruus solutions to customer stakeholders, and build key project and executive relationships.
- Support project teams to identify issues and risks and execute risk mitigation strategies; escalate to and engage Kyruus and customer leadership as appropriate.
- Track and report on performance on key metrics and progress across client portfolio.
- Work closely with internal teams, such as Product Management, to be one of the internal voices for what Kyruus customers may be needing in future versions of our solutions to support their patient access needs
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
- Contribute to the development of internal Account Management team processes and methodologies.
- Continuously work on developing the next level of expertise in all aspects of Kyruus solutions.
Requirements:
- Advanced degree (e.g., MBA, MHA, MPH) preferred and/or an equivalent 7+ years of professional experience in related field.
- Experience in account management or other relevant experience, including ability to develop account strategies, influence ideas and drive results.
- Healthcare industry, enterprise software, and/or management consulting experience, preferably with healthcare services organizations.
- Strong communication, teamwork, problem solving, and critical thinking skills.
- Experience in client-facing roles (or comparable experience) with proven track record of skills building executive-level relationships, preferably with client expansion experience.
- Excellent people skills and demonstrated ability to manage up, down and across teams.
- Previous experience in contract renewals and upsell experience starting with discovery to contract closing.
- Desire to work in a dynamic and a fast-paced startup environment.
- Ability to manage multiple priorities.
- Detailed oriented.
- Strong onsite and remote presentation skills
- Willingness to learn and gain deep product knowledge
- Self-starter with strong sense of ownership and ability to be both proactive and collaborative.
- Must be willing to travel.
Desired:
- Experience working in strategic account management of enterprise software product companies and/or management consulting.
- Experience in an operating role in hospitals, physician practices or other healthcare services providers.
- Experience working with healthcare enterprise-level data integration and technical architectures.
- Knowledge of patient access challenges and operations.
- Knowledge of healthcare system marketing challenges and operations.
- Knowledge of patient referral processes.
- Previous experience with SalesForce CRM for Account and Opportunity Management.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.