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Solutions Designer (Sales Engineer)

| Somerville

RightHand Robotics (RHR) is building a world-class team to develop robots that can grasp and manipulate everyday objects to solve the skyrocketing demands of e-commerce order fulfillment. RHR’s technology is a software-driven, hardware-enabled solution that enables our robots to pick and place products that it has never seen before.

The Solutions Design team works with customers to define how best to apply our RightPick product platform to meet their needs. The Solutions Designer operates at the boundary between sales opportunities and Product, Engineering, and Deployment teams. They are the architect of the material flow, physical layout of the workcell, operations interface, and communications design, working in partnership with the Sales team to develop a tangible business case for our prospects.

The role requires a detailed understanding of the customer warehouses and our product capabilities. Candidates should have a technical background in industrial engineering, process design consulting or similar, a passion for creating customer value, strong customer interpersonal skills, an ability to articulate and resolve design tradeoffs, and an unrelenting attention to detail.

You will

  • Lead the discovery of client requirements through site visits, interviews and data analysis
  • Perform technical qualification on customer opportunities
  • Design overall material flow and system specifications to meet client requirements
  • Lead the creation of technical content for RHR statements of work: Proposals, presentation materials, feasibility studies, throughput models, technical specifications
  • Model warehouse throughput
  • Build new tools and processes to accelerate the design effort
  • Travel 30-60% (including internationally)

You need

  • 3-5 years of experience in related discipline (pre-sales consulting, product management, professional services)
  • Strong verbal and written communication skills for regular interaction with customers and fellow team members
  • Desire to work at a startup, to take the initiative to solve problems without having to be asked to, and to persevere even when not all the questions have answers
  • Strong organization and time management skills; ability to cope with fluctuating workloads and high-stress situations
  • Ability to answer customer technical questions in a friendly and encouraging manner
  • Strong presentation skills with the confidence to present to large, executive-level audiences
  • Strong sales and customer service skills and commercial instinct
  • Analytical, technical and problem-solving skills that can be applied to real world solutions

Bonus

  • Industrial Engineering degree
  • Experience with B2B enterprise software projects
  • Master's in business or engineering
  • Experience in supply chain software or automation
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • BigQueryDatabases
    • Google Data StudioDatabases
    • KlipfolioDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • SolidWorksDesign
    • InDesignDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MailChimpEmail

Location

RightHand Robotics is located in vibrant Union Square!

An Insider's view of RightHand Robotics

What’s the vibe like in the office?

Our office building is a historic post-office with residual architectural elements from the 1930's. The vibe is come-as-you-are, casual, laid back, and friendly. The office is constantly bustling with activity from both team members and robots running 24/7. Our collective interests include FOOD and drink, and general intellectual curiosity.

Colleen MacNeil

Office Manager

How does the company support your career growth?

There's never a shortage of tasks you can take on, and therefore I am able to create the job I want as I go. Whenever I ask for more things to do I'm always given new projects. My managers take a sincere interest in what I've got going on and where I see my career going.

Tabitha Akaktan

Operations Administrator

What are RightHand Robotics Perks + Benefits

RightHand Robotics Benefits Overview

RHR is an exciting fast-paced start-up with a flexible work culture and a multitude of generous benefits and perks. We are a company of self-proclaimed foodies so we always have good food, snacks, and drinks stocked in our kitchen and at many company-sponsored events. We have an amazing health plan that includes dental, vision, and mental health coverage, and we also offer stock options.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Team members go to the nearby rock climbing gym together often, and we have daily in-office group meditation.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
We have a flexible work schedule where employees can come and go as they please. We support flexibility required due to family/personal obligations, and needing to coordinate with our overseas offices
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
A few times a year we have low-key company sponsored events for our team where friends and family are invited to participate.
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
RHR has annual company outings.
Stocked Kitchen
RightHand has a fully stocked kitchen including unlimited snacks, coffee, tea, filtered water and carbonated water, soft drinks, ice cream, and a candy table with Haribo's and Mars' greatest hits.
Some Meals Provided
Our kitchen is stocked with some breakfast goods, including cereals, granola bars, and fruit, and we have a catered team lunch every Friday.
Happy Hours
Happy hours are hosted once every other week with food and drink provided.
Parking
Pet Friendly
RHR's pet policy is dog friendly. Employees can bring in their dog any time, and we try to coordinate with other dog owners via our #pets Slack channel.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
RHR hosts lunch and learns around once a month.
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications
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