Company Overview

Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries. 

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

Job Summary

Nuance is looking to grow our Global Deal Optimization Team and seeks a talented individual to join the team as a Principal Deal Support Specialist.  This senior level individual contributor will be responsible for working closely with various teams within Nuance to help shepherd large dollar sales opportunities from quote status to and through deal closure.  This individual will need considerable experience in supporting enterprise-level contracts and will interact directly with customers on an as needed basis.

Primary Responsibilities:

• Be a partner with Sales to support all commercial and sales related activities including, but not limited to, deal structuring, contract creation, pricing, review and approval for offers, contract management and providing support to field sales for quoting purposes.
• Ensures deals are structured and processed efficiently and align to company policies.
• Reviews, interprets and confirms contract terms and conditions; works closely with finance and legal teams to ensure all contracts are accurate.
• Verifies compliance with internal policies (and external regulations).
• Responsible for drafting, modifying and finalizing contracts, including new and add-on business.
• Responsible for the handling of day-to-day queries from groups including, sales, sales development and account management teams using quoting tools and/or CRM system.
• May support sales enablement group.
• Resolves problems through research, consulting with internal support teams to identify the appropriate tools for success.
• Review and approve deals for company’s customers and prospects.
• Committed to multi-tasking and prioritizing contracts to closure

Required Experience:

• Strong attention to detail
• Strong communication skills
• Enterprise in contract review and drafting
• Understanding of advanced commercial sales models and pricing schemes (SaaS-based solutions & on-premise)
• 7 - 10 years of comparable business management or sales support experience
• Practical experience supporting sales of enterprise level software products, solutions, and contracts that are medium sized up to very large.

Necessary training will be provided to augment skills.

Desired Experience:

• Understanding of Nuance products and solutions.
• Understanding of Nuance commercial models and pricing schemes.

10% - 15% travel might be required to visit customers sites on an as needed basis.

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy.  If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.