Solution Consultant

| Greater Boston Area

Solution Consultant

Professional Services Group

Boston, MA

Position Summary:

As a Solution Consultant in the Professional Services team at SHYFT, you will work as part of a team configuring, supporting and enhancing SHYFT products to customers. The Professional Services team's focus is to configure solutions that are efficient, scalable and automated for our customers and ensuring successful ongoing operations once the solution is configured. The team configures customer solutions on time, on budget, and in scope, builds & continuously grows strong customer relationships, and guides customers through solution enhancements - all with a focus on driving operational efficiency and adding value to the customer. The Professional Services team is the consistent face of SHYFT to our customers and it is critical that the team delivers an amazing customer experience.

We are seeking individuals who are enthusiastic about Customers and understand the challenges facing life sciences organizations. Our PS team members are driven, collaborative, embrace challenges, creative thinkers, and grounded in delivering the best value for the customer while not losing site of the importance of meeting internal metrics. Our team is passionate about a common goal of delivering the right drug to the right patients at the right time.

This role is located in Boston, MA and reports into the Engagement Manager. 

Key Responsibilities:

  • Individual contributor for SHYFT Professional Services team

  • Responsibilities include process analysis, data mappings, solution QA (functional, operational, regression), test data creation, and documentation (including JIRA tickets creation, functional requirements and system requirements).

  • Manage assigned work to project timelines. Escalate to the team when deliverables are in jeopardy.

  • Be a proactive member of the team. Assist team members when possible. Identify ways to improve methodology, processes, and the customer solution.

  • Learn the methodology, ongoing operations, project and customer management skills 

  • Gain subject matter expertise in the Life Sciences industry and the SHYFT products

Position Requirements:

  • BS/BA preferably in a quantitative field of study. Internship and/or professional work experience, especially in consulting, analytic or technical setting, is a plus.

  • Experience with Agile / Lean and SQL is a plus

  • Strong Excel skills

  • Eager to learn

  • Motivated self-starter and ability to thrive in a high-growth and fast-paced work environment

  • Detailed oriented and take ownership attitude

  • High-energy team player with strong organizational skills, and ability to multitask

  • Data integration and analytics experience are desirable. 

  • Knowledge of and software tools like JIRA/ database software is a plus. 

Benefits include:

  • Competitive compensation

  • Generous rewards program

  • Medical

  • Dental

  • Vision

  • Unlimited Vacation Policy

  • Holiday pay

  • 401K

  • AD&D and Life Insurance

  • Company Outings/Social Events

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PerlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Ember.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We're in the heart of the Financial District at 110 High St. Step outside and you're amongst a bustling food scene and 5 minute walk to South Station!

An Insider's view of SHYFT Analytics

What’s the vibe like in the office?

SHYFTers are guided by core values which ensure a safe, comfortable, energetic, collaborative and fun place to work. Everyone shares a company vision which we are all proud to uphold. At SHYFT, everyone is involved, heard and valued. There is mutual respect, trust, transparency and accountability which makes a feedback culture flourish.

Carmela

Product Engineering Manager

How do you collaborate with other teams in the company?

Early, often, and broadly! In order to fully understand what motivates our stakeholders, marketers have to rely on frequent and close collaboration with the various internal teams that interface with them on a daily basis – from Product, to Customer Success, to Sales, and beyond. Without collaboration, Marketing would be a ship without a rudder!

Kent

Director, Product Marketing

How has your career grown since starting at the company?

One of the best aspects of being a SHYFT employee is having the flexibility to try different things and choose your growth area. In my 1.5 years here I was not only able to participate in projects and flex skills I have not used before, I also had the chance to solve challenges in product, sales, and contracting. SHYFT has invested in my growth.

James

Senior Business Analyst

How do you empower your team to be more creative?

Creativity blossoms where there is no fear of failure. Failure is a fundamental part of the creative process – it is the only way to learn, adapt and ultimately, succeed. Fear of failure shackles our thinking in unconventional ways. Eliminating fear frees us to investigate ideas that we would otherwise deem improbable – and makes them possible.

Priya

Chief Product Officer

What's the biggest problem your team is solving?

My team is currently focused on building the next gen of SHYFTs’ largest application. Its an all hands on deck initiative with lots of challenges, but its rewarding to see the vision come to reality.

Were motivated to be building something great, something that we all contributed to formulating. We saw ways to improve what existed, so we did!

Adam

Senior Software Engineer

What are SHYFT Analytics Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Our game room includes Pool Table, Foosball, Shuffle Board, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
SHYFT reimburses $125 per quarter for most common health and fitness services and activities.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning

Additional Perks + Benefits

We have plenty of perks , but it’s not what we want to be known for! We recently doubled our office space with an amazing build out. The office is now extremely open, comfortable, and collaborative. We built the SHYFT bar with 2 beers on draft, nitro cold brew and iced teas, multiple BEVI stations, snacks galore all day long, LeanBox, Lunch Delivery service, monthly happy hour on Moody St, SHYFT Holiday party, Summer/Golf Outing, and monthly cultural initiatives driven by our A-Team.

More Jobs at SHYFT Analytics5 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Product
Sales
Sales
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Sales
new
Boston