Solution Architect, Technical Solutions

| Greater Boston Area
Cogito is searching for an experienced Solution Architect to join our Technical Solutions team. The ideal candidate has a mix of client-facing skills, implementation experience, production support management, and Enterprise level Network/Security/Cloud know-how.
You will be responsible for working with current and future Cogito clients to design and deploy enterprise network implementations. You will design technical solutions to solve for potential challenges within a customer’s network that would hinder connectivity to Cogito services.
 
Post-implementation, you are expected to provide direction, coordination and knowledge sharing with the production operational team for issues related to custom engineered solutions that are escalated from the client. Conversant with a broad variety of subjects, you can triage and manage a broad range of issues.
 
You are empowered to manage your own destiny by prioritizing work and creating processes to improve efficiency in implementations and documenting deployments. You have the drive to make things better, discover root causes, and never stop delivering value to our customers.

Responsibilities:

  • Partner with Cogito’s Engagement Management team on client engagements.
  • Estimate level of involvement in terms of people, process, and technology.
  • Respond to RFI/RFP to determine how the solution must be developed.
  • Develop, implement, and support Custom Engineering solutions for complex client engagements.
  • Design and implement dedicated direct connections from the client network.
  • Design complex and efficiently operable networks to support real-time protocols.
  • Act as the network subject matter and policy expert in a mix of cloud deployment models.
  • Fault isolation, service recovery, and incident analysis during implementation.
  • Interact with project and development teams to assist in prioritizing slated projects.

Skills:

  • IP routing protocols including MPLS.
  • IPv4 knowledge required, IPv6 knowledge preferred.
  • TCP/IP fundamentals (packet level analysis).
  • Network protocols including TCP, UDP, HTTP, FTP, DNS, SIP, RTP.
  • Network infrastructure including LAN, WAN, routing, switching, load-balancing, monitoring.
  • Network applications including VoIP, encryption, SSL offloading, content delivery.
  • Network security including firewalls, proxies, ACL, IPSec, VPN, SSL/TLS, PKI.
  • Network concepts including, EtherChannel, QoS.
  • Physical layer including Ethernet, T1/T3, FiberChannel.
  • Hardware including Juniper, Cisco and Oracle products.
  • Carrier network connectivity.
  • Experience working at companies that practices both an Agile and DevOps mentality.
  • Working experience with various flavors of Operating Systems, including CentOS and OSX. 
  • Working experience with various flavors of Databases including MySQL. 
  • Working experience with AWS is a plus.
  • Experience with other public or private cloud providers is a plus.
  • Experience with CRM integration is a plus.

Requirements

  • Bachelor’s or advanced degree in computer science, information security, information technology, or equivalent.
  • 5+ years of software pre-sales, post-sales and implementation experience preferably in SaaS or subscription based business model.
  • Hands-on design, operation, and support of large, high-availability, global enterprise networks.
  • Multi-vendor hardware and software environments (Juniper, Cisco and Oracle experience preferred).
  • Ability to communicate effectively with a customer’s senior technical team and executives.
  • Executing best practice concepts including RFC and ISO standards, SLA’s, and change management.
  • ISP, large POP, co-location and revenue-generating network experience is a plus
  • Experience working with Contact Center domain in PBX, ACD, Reporting, WFO/CallRecording is a plus.
  • Experience working in Enterprise level Contact Center environment including Avaya, Cisco and Genesys experience is a plus.
  • Experience with CRM integration (i.e. Salesforce.com) is a plus.

Benefits
• Your choice of comprehensive benefits for you and your family’s health, dental, vision, disability, and life insurance
• Frequent catered lunch and live product demos
• 401(k) retirement plan options
• Ongoing professional development and cross-training
• 20 days vacation time, 5 days sick time, 2 floating holidays and 11 company holidays (yes, Patriot’s Day is a holiday)
• 2 "Be Gentle" personal days
• Company paid parental leave upon hire
• Competitive pay, stock options, and annual bonus eligibility
• Casual dress and fun office atmosphere
• Pre-tax commuter benefits
• Stocked groceries in the kitchen
• Office location in the heart of Boston with convenience to the MBTA lines
Equal Opportunity Employer
Cogito is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.
Authorization to Work
Applicants for employment in the US must be authorized to work in the US.

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Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • SpringFrameworks
    • PostgreSQLDatabases

Location

Located in the heart of the financial district above High Street place in a building with great amenities including a roofdeck.

An Insider's view of Cogito

How would you describe the company’s work-life balance?

We provide 20 days of PTO, 5 sick days, 2 floating holidays, and 2 personal days in addition to 11 paid holidays. We truly want our employees to strike a work/life balance. We also provide flexible schedules and different work from home options.

Derek

Talent Manager

What does your typical day look like?

I begin the day with some team meetings. In the middle of the day, I spend as much time as I can at my desk coding and discussing technical stuff (that’s the technical term) with colleagues or video chat meetings. Later in the day, I might present at or attend architectural meetings to more broadly discuss concepts related to the work I’m doing.

Jimmy

Sr. Software Engineer

What are some things you learned at the company?

I enjoy a lot of things including that I am always learning, there are so many intelligent people here from different backgrounds that are fascinating to me. There is a deep sense of collaboration across different functional areas. I work with engineers, product, and behavioral science connect the dots to which brings Cogito to life.

Daniella

Program Manager

How do your team's ideas influence the company's direction?

By driving growth for Cogito – In marketing we are doing that in a number of different ways. We make the Cogito brand recognizable and synonymous with technology. We publicly celebrate the success of our customers, and generate demand through campaigns and programs. Additionally, we enable sales with tools and content that drive interest.

Steve

VP of Marketing

What’s the vibe like in the office?

Collaborative, in the sense that it is an open space, you can stand up and talk to the person in front of you, you can look to your lef or right and talk to your team members. When you are working on projects you have to at least work with one or two people from another department and so you just get another perspective on things.

Jasmine

Customer Support Associate

What are Cogito Perks + Benefits

Cogito Benefits Overview

We provide generous PTO in additional to a collaborative office environment. We have weekly happy hours, monthly town halls and an accessible leadership team.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Pool Table, Foosball.
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per week.
Recreational Clubs
Professional Development Benefits
Cross functional training encouraged

Additional Perks + Benefits

We build software around emotional intelligence and are doing the same with our culture. We provide flexible schedules and work from home policies to accommodate our employees.

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