Title:  Small Business Sales Manager

Reports to: Director of NA Sales

Office: Needham, MA

Job Description:

The primary functions of a Small Business Sales Manager (SB SM) is to motivate and enable our Small Business Account Executives (SB AE) to close T0 - T1 companies at a high velocity. FareHarbor defines a ‘small business’ as an operator that is expected to make under $400k annually in online sales for their experiences. These businesses are often part-time, startups, or well-established smaller operators. The Small Business (SB) Team takes on a more consultative role, suggesting industry leading best practices for these prospective clients. Making their lives easier will become a regular occurrence as you provide them solutions to save time, save money, and grow their business.

The SB SM will provide tight oversight, hands-on support, pipeline monitoring, and eliminate errors in the “potential” to “live” process. This role requires someone who is high energy, detailed, and able to use metrics to motivate individuals.

Job Responsibilities:

• Directly manage Small Business outbound sales.

• Develop a professional and driven team culture that is focused on winning the market from a client count perspective.

• Set SB AE quotas and ensure incentives align with the team goals.

• Track metrics and provide SB AEs feedback on areas in need of improvement.

• Identify and remedy sales knowledge skill gaps.

• Motivate the team through games and competitions.

• Interview potential SB AEs.

• Run weekly meeting to outline each week’s pipeline and goals.

• Audit onboards for quality and ensure companies are being onboarded for conversions and minimal support use.

• Work with Sales Operations to define lead assignment and distribution. Provide extra oversight of close.io and overall worked lead pool.

• Execute performance check ins and identify SB AEs that should be elevated to mid market sales.

• Train SB AEs on specific sales tactics: outreach, closing, presentations, lead qualification, amongst others.

• Work with Director of North American Sales to execute market strategy and hit sales goals.

Requirements:

• 1+ years sales experience at  high velocity software sales environment.

• High attention to detail and metrics.  

• Proven track record leading teams and cross-functional projects.

• Knowledge of SaaS software & CRM experience.

• Legally authorized to work in the United States

• Undergraduate College Degree (4 years)

• Proven ability to stay organized and prioritize workload

• Excellent time management skills

• Well-spoken and well written

• Comfortable suggesting change

• Able to work in a fast-paced, cross-functional environment

Benefits:  

• 23 vacation days per year (based on 40 hours per week)

• 401k + Employer Matching

• Health Insurance

• Social Hours & Events