Senior Technical Solutions Consultant

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Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 250+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and São Paulo
  • A rapidly growing organization that just raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix Capital, and 83 North bringing our total investment to $100M
  • Enabling over 200 of the world’s leading B2B and B2C companies including Urban Outfitters, Hewlett Packard Enterprise, Best Buy Canada, Carrefour, Siemens, Toyota Material Handling USA, Inc. and Walmart Mexico to offer more, learn more, and sell more
  • True to our core values of: Innovate & Inspire, Satisfy & Empower Clients, Get Things Done, Go Above & Beyond, and Work Hard Together

Mirakl has grown its headcount by 200% in the last two years and will continue to bring onboard the best and brightest in 2020 and beyond. Gartner projects that more than 60% of online sellers will adopt marketplaces or include third-party sales in their eCommerce ecosystems by the end of 2020. To support this rapid adoption of the marketplace model and further accelerate our growth, Mirakl is looking for a Senior Technical Solutions Consultant.

The Senior Implementation Consultant will be responsible for providing functional and technical expertise during the design and deployment of the Mirakl platform. This role requires a deep knowledge of eCommerce ecosystems and an eagerness to help clients go-live on the platform quickly and successfully.

The role will also require you to:

  • Offer Product Expertise: Develop and maintain a deep understanding of Mirakl’s Platform, use cases, and services, as well as the best practices and how these provide value to our customers. Utilize this knowledge as a trusted advisor to support and guide our customers in making the right configuration and integration choices.
  • Deliver Value & Satisfaction: Kick-off new engagements by understanding the customer strategy, highlighting challenges and risks, validating project scope, and aligning core Mirakl Marketplace capabilities in order to establish the best strategic solution. Strong focus on balancing time-to-market, quality and priorities to ensure successful deliveries.
  • Collaborate & Deliver Constant Innovation: Work with different internal teams such as Product to provide valuable feedback and bring ideas to constantly evolve our product, the Sales teams to confirm the scope and use cases of the project, as well as Support teams and Account Managers to help transfer knowledge gained during the project phase. Enable and provide guidance to trusted partners and system integrators outside of Mirakl to ensure joint success on shared projects.
  • Have Technical Aptitude: Serve as a Mirakl functional expert able to understand and speak to current web technologies such as RESTful API’s, data-interchange formats, and common solution architectural patterns. Conduct enablement sessions on Mirakl’s products via remote webinars or in-person to ensure adoption across targeted audiences. Develop a deep understanding of each client’s ecommerce ecosystem and provide expertise on how to best integrate with Mirakl.

Requirements

  • Bachelor's degree in Management Information Systems, Computer Science, or Engineering
  • 5-7 years of experience in eCommerce, software consulting, or product management type role
  • Experience with data-interchange formats such as JSON/XML, Postman (or equivalent HTTP client), and RESTful APIs
  • Strong understanding of eCommerce workflows
  • Previous customer facing experience required; customer oriented with highly professional communication skills
  • Experience training on a technology solution
  • Self-motivated, highly detail oriented and takes initiative
  • Strong analytical and creative problem-solving skills
  • Flexible travel schedule
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    Technology we use

    • Engineering
      • GolangLanguages
      • JavaLanguages
      • JavascriptLanguages
      • PythonLanguages
      • SqlLanguages
      • jQueryLibraries
      • jQuery UILibraries
      • ReactLibraries
      • Twitter BootstrapLibraries
      • SpringFrameworks

    Location

    Step into the vibrant heart of Boston with our office, ideally situated in the dynamic downtown area, just across from South Station! We are surrounded by a lively mix of cafes, restaurants, bars, and an array of shops, our location is not just a workplace, it's a hub for activities.

    An Insider's view of Mirakl

    What's something quirky about your company?

    We do things with a French flair; champagne to celebrate big successes and 5 weeks PTO for everyone. Everyone is supportive of their team-members and other functions. This makes it a super fun environment and you’re always learning from your peers. We love hanging out with each other both at work and after work.

    Kamal Kirpalani

    Sales

    What does your typical day look like?

    A typical day for me means working on different projects with teams around the globe. As the head of the seller recruitment practice at Mirakl, I am identifying brand and vendor partners who will successfully grow our client's Marketplace business. A big part of my day is also spent mentoring my spent mentoring my team to become client advisors.

    Sabreena Khan

    Director of Seller Recruitment

    What makes someone successful on your team?

    Passion and resolution are contagious at Mirakl, and we look for people who want to make an impact!

    Nicole Tiberia

    RVP of Sales, East

    What are Mirakl Perks + Benefits

    Culture
    Volunteer in local community
    Partners with nonprofits
    Open door policy
    OKR operational model
    Team based strategic planning
    Open office floor plan
    Remote work program
    Diversity
    Highly diverse management team
    Mandated unconscious bias training
    Diversity manifesto
    Hiring practices that promote diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Dental insurance
    Vision insurance
    Health insurance
    Life insurance
    Wellness programs
    Team workouts
    Financial & Retirement
    401(K)
    401(K) matching
    Performance bonus
    Child Care & Parental Leave Benefits
    Generous parental leave
    Family medical leave
    Vacation & Time Off Benefits
    Generous PTO
    Paid volunteer time
    Paid holidays
    Paid sick days
    Office Perks
    Commuter benefits
    Company-sponsored outings
    Free snacks and drinks
    Coffee & Espresso, tea, and snacks
    Some meals provided
    Company-sponsored happy hours
    Onsite office parking
    Relocation assistance
    Professional Development Benefits
    Job training & conferences
    Lunch and learns
    Promote from within
    Continuing education available during work hours
    Customized development tracks

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